Drive sales growth and sustained long-term profitability, by establishing and retaining a life-long relationship with existing and new customers. Ensure customers are satisfied, drive a standard IKEA shopping method that helps safeguard the IKEA mechanical sales process and support the self-serve concept. Motivate and inspire the department team using knowledge of the IKEA product range and services, the local market and IKEA customers.

What you will do:

• Ensure Customer guidance is in place to ensure an easy customer flow
• Ensure the waiting time and queuing policy are maintained as per bench mark
• Support the co-workers when they cannot resolve customer’s complaints , dealing positively and quickly with the issues raised by our customers
• Fulfill daily tasks and monthly KPI’s, required by group leader.
• Coach other co-workers, support their training paths, probation periods and to coach the team members on some key responsibilities according to the task list.
• ensure that all co-workers are aware of our  targets sales, services and EBP’s
• Find for more effective ways of working in order reduce costs
• Ensure that all department SOP are shared with the co-workers
• Receive, count and sign off for cash float for the day form the Accounts Department.
• Ensure that the cash and coins are organized properly as per their denomination in the till.
• Prepare reconciliation document at the end of the business day accounting for all transaction. Manage identified errors and ensure they are rectified.
• Collaborate with Finance to get the control on discrepancy and investigate discrepancies.
• Ensure that there is the right number of co-workers in the right place at the right time to run the store department successfully
• Ensures that the co-workers  are trained in their job and are able to give the right information’s to our customers
• Ensure that the co-worker  are providing an excellent customer service and acknowledge the customers