Jobs in General Trading companies, Egypt

This role will be responsible for delivering the channel/ customer KPI and ambitions and driving excellent execution and the physical availability of our brands in line with the overall field sales strategy. This role will be responsible for the day-to-day delivery of results by leading, developing and inspiring the merchandizing team and all stakeholders towards a high performance and delivery culture. The Modern Trade Account Manager will be responsible for the following areas, and will work across all MARS categories (Chocolate, Pet Food, Ice Cream) : Co-ordination and line management of a team of merchandisers and sales representatives working across an allocated store territory to ensure delivery of their KPI s and work plans, specifically to ensure the delivery of world class execution of the following : Managing the forecast planning for Modern Trade Customers assigned in coordination with Demand Team. Manage the customer s profitability in the Segment in line with the Sales policies & plans. Build customer networks and relations for the benefit of MARS business. Negotiating & executing annual BDA contracts with customers HQ, and ensuring perfect compliance with plans. Achieving assigned targets associated to these plans. Delivering freshness targets & zero returns. The territory of the Modern Trade Account Manager will include stores that are strategic to MARS business. Therefore, the modern trade account manager will be personally accountable for delivering the following strategic tasks: Negotiating promotional space and budgets Planning the implementation of big events & activities and ensuring perfect execution, and owning the planning & execution of any store specific activity for their stores Long term activity planning for the full quarter ahead Tracking & reporting their business performance and delivering quality quarterly business reviews internally & externally with their store contacts covering: EPOS review of category performance, MARS performance, competitor performance, business drivers/drainers & opportunities for incremental growth going forward Identifying further opportunities in store on top of the head office & store aligned business plans, and working with their field sales manager to deliver these to drive incremental results Creating a feedback/reporting loop between their stores and head office to ensure there is a regular flow of information and competitor insights back to head to office. Role modelling the behaviours as per Mars 5 Principles required from their team The Modern Trade Account Manager will have the support of FOTS merchandisers and Supervisors to support their appointed store territory and delivering the following execution tasks: Taking manual orders, checking stock levels, managing OOS s, activating bar codes at store level, following up on deliveries, owning the relationship between MARS and key personnel in store, ensuring implementation of planograms, managing personnel/administrative requirements of the merchandising team, and in some cases line management for merchandisers. Delivery and execution of co-packs, managing the follow up and execution of LPO s with the customer services team. Negotiating proper number of secondary displays for Mars products- Regular monitoring of shelve space and prices- Monitoring price indexes vs. competition; and correct in line with Mars strategy. Monitor competitors performance. Report immediately on any aspect of market, trade and product that could affect our business or could provide us with a business opportunity, and propose measures lead. This role requires good leadership and commercial capability including the ability to build, inspire, engage and motivate teams while consistently delivering results.

Handle inbound and outbound calls to build rapport and identify financial pain points. Conduct structured qualification and needs analysis. Present debt settlement solutions clearly and ethically. Manage the entire sales cycle: Pitching, Objection Handling, and Contract Explanation. Secure E-signatures and complete compliance warm-downs. Ensure 100% accuracy in customer data and system entries. More info:

You are the first point of contact. Your job is to engage prospects professionally, follow a structured qualification script, verify information, and warm-transfer qualified leads to the sales team. Success is measured by valid, qualified transfers, not contracts signed. Compensation Base Salary: 14,000 EGP Bonus: $2 USD per 3 valid transfers Paid Training Provided Schedule Hours: 5PM - 2AM (Cairo Time) Monday to Friday 1 Hour Break Included Responsibilities Handle outbound and inbound calls using an approved call script. Build rapport and maintain control of the conversation. Verify customer identity and educate them on debt relief/loan options. Conduct a soft credit pull (non-impacting to credit score). Address common objections and transfer qualified leads to the sales team. Qualifications Strong spoken English with minimal accent. Confidence handling phone conversations and following scripts. Attention to detail and compliance. Reliable PC, headset, and Ethernet cable are mandatory.

As a Tax Sales Closer, you will handle a mix of cold and warm leads generated through multiple vendors. This role requires the ability to control sales conversations, qualify prospects, handle objections, and close agreements professionally while maintaining strict compliance standards. Information Collection: Collect, verify, and document customer personal and financial info accurately. Engagement: Handle both cold and warm leads, building rapport quickly. IRS Qualification: Conduct structured qualification calls and review IRS-related background. Closing: Confidently present tax-related service agreements and pricing. Execution: Handle objections using approved rebuttals and secure electronic signatures.

As a Business Development Executive, you'll be the driving force behind our sales efforts, responsible for identifying new prospects, nurturing relationships, and closing deals. From conducting market research to delivering captivating presentations, you'll play a pivotal role in expanding our client base and driving revenue growth. Key Responsibilities: Identify and cultivate new business opportunities within the global localization market. Manage the full sales cycle, from lead generation and initial outreach to closing professional and mid-level contracts. Collaborate with the Business Development team to refine strategies for global market penetration. Deliver compelling pitches and presentations tailored to client needs.

JOB DESCRIPTION Follow up the administrative organization of the factory Hiring, interviewing, staff administration, payroll, benefits administration, and leave management. In charge of recruitment process from understanding the jobs open and skill sets needed, sourcing the candidates, managing the interview and assessment cycle, managing offer preparation and negotiation until onboarding process. Ensuring compliance with labor laws and regulations during hiring. Advise in compensation & Benefits - definition, administration, management and review of all benefits and benefits suppliers. Responsible in maintaining, processing, and administering payroll process while incorporating with company policies and procedures. To attend inquiries regarding payroll issues. Handling employee relations, grievances, conflicts, and disciplinary matters. Promoting a positive work environment. Coordinating with various departments for smooth operations. Partner with managers to define, develop and implement HR policies. Work collaboratively with managers to turn business strategies into leading people practices and processes to create an effective organization. Provide guidance and advice to managers on business/ industrial relations matters and employment law, and act as an advisor to staff to ensure compliance with HR policies. Prepare annual appraisal report for department staff through which KPIs are reviewed, and set a development plan on the appraisal outcome, such as training etc. in coordination with other departments heads to ensure professional and personal development of team members. Collaborate with the CEO and executive team to develop and implement people strategies that support the company's growth strategies & plans. Employee record keeping - reporting and administrations. In charge of all office administrations matters. Overseeing office management, facilities, and administrative processes Sets up sub-plans and executive programs for administrative affairs, so as to achieve the key objectives of the company.

KEY SKILLS:NegotiatingLead GenerationPresentation SkillsDeal ClosingProficiency in EnglishIndustrial Sales Experience (a plus)Valid Driving License and Access to a Car (a plus)BENEFITS:2 days o .Transportation available to (10" of Ramadan City - Cairo)Social Insurance

As an organizational Excellence Manager, you will play a pivotal role in driving operational efficiency, improving service quality, and enhancing overall business performance. Your primary responsibility will be to implement best practices, streamline processes, and foster a culture of continuous improvement within the organization. With your strategic vision and strong leadership skills, you will collaborate with cross-functional teams to achieve excellence in service delivery and exceed customer expectations.

Project managers will be responsible for planning, coordinating, and implementing internal/external projects. They manage a team of Developers/ implementation specialists and ensure all of the stakeholders' needs are met throughout the implementation process. This is a skilled position that requires extensive experience in a related field along with a high level of education. They report directly to the COO and Product Director and work closely with the client's upper management.

Manage the full outbound sales cycle, from prospecting to closing. Conduct targeted outreach via email, and phone. Qualify leads and hold discovery meetings to understand client needs and pain points. Collaborate with project managers to ensure accurate project scoping and seamless handover. Re-engage former clients and upsell based on prior interactions. Maintain accurate records in CRM and update all sales activities consistently. Meet or exceed individual KPIs and contribute to overall revenue goals.

Job Overview The Operations Supervisor – Liner Hanger is responsible for leading and supervising liner hanger operations to ensure safe, efficient, and high-quality service delivery. The role oversees field execution, personnel coordination, equipment readiness, and client interface while ensuring compliance with company policies, HSE standards, and operational KPIs.This position plays a critical role in optimizing operational performance, maintaining service quality, and supporting business growth within the completions segment.Responsibilities:Supervise and coordinate all liner hanger field operations to ensure safe and efficient execution.Lead and manage field crews, providing technical guidance and performance oversight.Ensure compliance with Weatherford HSE policies, quality standards, and operational procedures.Plan and monitor job execution, ensuring equipment, tools, and personnel readiness.Review job programs and technical procedures prior to execution.Interface with clients onsite to ensure service quality and resolve operational challenges.Conduct pre-job and post-job meetings, including lessons learned and performance reviews.Monitor KPIs related to safety, quality, delivery, and cost.Support inventory control, equipment maintenance, and asset utilization.Lead root cause analysis (RCA) for operational incidents or non-conformances.Assist in manpower planning, scheduling, and crew development.Ensure proper documentation, reporting, and timely completion of job tickets and work orders.Drive continuous improvement initiatives within liner hanger operations.Qualifications :Bachelor’s degree or Diploma in Engineering (Mechanical, Petroleum, or related discipline preferred).Minimum 5 years of hands-on field experience in Liner Hanger operations.Minimum 2 years of experience in a supervisory role within oil and gas operations is preferred.Experience working with multinational oilfield service companies is preferred.Strong knowledge of industry safety standards and operational compliance.

RESPONSIBILITIES/DUTIES Advanced Financial Analytics & Risk Mitigation Lead the analysis of client communications, case histories, and dispute patterns to proactively identify systemic risks and root causes of payment delays. Monitor and analyze complex aging receivables and cash-in data to ensure ledger accuracy and facilitate early detection of credit risks. Evaluate client payment behaviors and historical trends to provide actionable insights that optimize collection strategies and minimize bad debt exposure. Audit the e-invoice lifecycle including issuance, acceptance, and rejection phases to streamline the billing workflow and prevent downstream collection bottlenecks. Strategic Reporting & Digital Transformation Architect and automate analytical dashboards (e.g., Power BI, Tableau) that provide real-time visibility into receivables and collection KPIs. Design integrated monitoring systems for back-to-back invoicing to track the full financial lifecycle from supplier cash-out to client cash-in. Engineer data-driven forecasting models that provide the Treasury department with high-precision inputs for global cash flow planning. Innovate reporting frameworks by migrating manual data sets into scalable, automated cloud-based environments to enhance organizational agility. Cross-Functional Leadership & Operational Excellence Reconcile high-volume client data across Finance, Treasury, and Operations, spearheading process improvements where data silos or discrepancies are identified. Spearhead data-driven presentations for senior management, banking partners, and key stakeholders to support high-stakes financial negotiations and audits. Direct on-site communications and client-facing meetings by providing empirical evidence to resolve complex disputes and strengthen commercial relationships. Advise the Treasury Manager on day-to-day liquidity shifts and operational tasks, serving as a technical subject matter expert for the broader finance team. Safety Responsibilities: Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role. Comply with the requirements of RDMC RQHSE Policy and Safety Management System. Be mindful that Safety, Security, and Environmental protection are everyone s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations.

RESPONSIBILITIES/DUTIES System Analysis & Planning: Review and analyze system specifications to identify testing requirements. Develop and implement effective testing strategies and detailed test plans. Test Execution & Results Analysis: Execute manual and automated test cases, ensuring thorough validation of the product. Analyze test results and determine potential areas of improvement. Defect Logging & Reporting: Evaluate product code against defined specifications and report any discrepancies. Log testing phases and defects in detail for future reference. Report bugs and errors to the development team and assist with troubleshooting. Post-Release Testing & Quality Assurance: Conduct post-release and post-implementation testing to ensure product stability after deployment. Collaborate with cross-functional teams throughout the software development lifecycle to ensure consistent quality assurance. Ensure Compliance & Standards Adherence: Ensure that all testing activities are aligned with industry standards, compliance regulations, and best practices. Monitor the software to confirm it meets security, privacy, and performance requirements. Collaboration with Development Teams: Work closely with development teams to ensure that quality is maintained throughout the entire development process. Provide feedback on early-stage development and help identify potential risks before they arise. Documentation and Knowledge Sharing: Maintain detailed and organized documentation of test cases, test results, and defect tracking. Share knowledge and best practices within the team to foster continuous improvement. SAFETY RESPONSIBILITIES: Promote a positive safety culture within the workplace and attend any safety-related meetings or briefings as required within the job role. Comply with the requirements of RDMC RQHSE Policy and Safety Management System. Be mindful that Safety, Security, and Environmental protection are everyone s responsibility. All staff members are accountable for reporting and intervening in any Safety, Security, or Environmental violations. QUALIFICATIONS: Bachelor s degree in any relevant field. Fluent in Arabic & English, French is a plus. KNOWLEDGE: Proficiency in using computers, smartphones, and internet-based tools. Basic understanding of public transportation services and customer experience principles. EXPERIENCE: 0 to 3 years of relevant experience in quality assurance, customer service, or operations. DESIRED BEHAVIORS & EXPERIENCES Strong Observational Skills: Pays close attention to detail and accurately captures real-time service conditions and behaviors. Critical Thinking: Able to assess situations from multiple angles and make sound judgments based on evidence and context. Professional Demeanor: Maintains a calm, courteous, and composed presence in public settings, even under pressure. Ethical Conduct: Upholds high standards of honesty and fairness in all evaluations and interactions. Attention to Process: Follows protocols and guidelines meticulously to ensure consistency and reliability in reporting. Initiative: Takes proactive steps to identify service gaps or potential improvements without waiting for direction. Cultural Sensitivity: Respects and understands diverse passenger backgrounds and behaviors when conducting evaluations. Resilience: Maintains focus and performance during long shifts, busy environments, or repetitive tasks. Learning Agility: Quickly grasp new tools, procedures, or changes in evaluation criteria. Result-Oriented: Focuses on delivering actionable insights that contribute to measurable service improvements

Supervise end-to-end recruitment activities across the group. Ensure timely fulfillment of approved requisitions in line with agreed SLAs. Personally handle critical, senior, or hard-to-fill roles when required. Ensure high-quality shortlisting, interviewing, and offer management. Manage daily deliverables of recruiters and monitor workload distribution. Provide regular coaching, feedback, and on-the-job guidance to recruiters. Identify performance gaps and recommend improvement or corrective actions. Conduct intake meetings to clarify role requirements, expectations, and timelines. Manage hiring manager expectations and ensure alignment on candidate quality and timelines. Coordinate with HR Operations to ensure smooth onboarding and documentation. Monitor new joiners experience, to identify areas of improvement Support workforce planning initiatives and manpower forecasting when required. Contribute to recruitment projects such as revamping Job descriptions, ATS optimization, or process automation.

Your role Assist finance and admin leads in Egypt and MEA region in day to day management of finance related activities including, but not limited to, audits, journal entries, payroll, tax filings, bank correspondence, staff advances, petty cash management etc. Ensure supplier invoices are received and recorded accurately and on time. Attend to supplier invoices and payments related queries promptly and professionally, escalating any issues appropriately. Reconcile supplier statements, research and correct discrepancies. Respond to supplier and employee questions regarding invoices, purchase orders, requisitions, or payments in a timely manner. Assist with balance sheet reconciliations, monthly profit and loss accounts etc. Other ad hoc duties as assigned. About you 5-8 years of experience in finance, preferably in Accounts Payable department BSc or equivalent recognised degree in Finance or Accounting High degree of accuracy and attention to detail Sound understanding of basic bookkeeping and accounting principles Adequate experience with spreadsheets and MS Office tools Knowledge of Oracle is a plus Proficiency in English and Arabic Strong interpersonal skills - Able to develop productive internal working relationships with colleagues. Initiative - Make suggestions on best practice and improving current processes. Problem Solving - Can think of creative solutions to problems. Analytical - Able to analyse large volumes of date. Teamwork - Willingly cooperate with others towards the same goals and objectives. Time Management - Able to prioritise and achieve objectives within strict deadlines. Cultural Awareness - Able to work within a diverse team and to engage all colleagues.

You will perform a wide variety of administrative and support services. You will be accountable for processing invoices, scheduling meetings, maintaining meeting minutes, and maintaining calendars and travel itineraries. You will also assist the team with the maintenance of databases and the tracking and preparation of reports, budgets, and financials. Your strong organizational skills and ability to communicate with staff at all levels, both orally and in writing, will help us meet our clients' objectives. RESPONSIBILITIES Facilitate, schedule, and arrange project meetings while maintaining accurate meeting minutes and action items Coordinate the processing of invoices and manage travel itineraries Manage the calendars for the management team Manage office expenses, supplies, and maintenance Efficiently archive various types of documents Oversee assigned work from start to completion, ensuring timely and effective delivery of all tasks Assist in preparing reports and PowerPoint presentations for management that detail progress, findings, and recommendations Perform other related duties as required and assigned

Description Accountabilities & Key Roles:Monitor/ oversee adherence/compliance of COU departments/sections to operations control activity, standards, P&Ps, and other work instructions.Conduct periodic control activity (daily, weekly, monthly, etc ) to detect/ notify any exceptions, errors or deviationsReview related P&Ps for activities / products, ensure P&P and related instructions are implemented correctly, follow up closure for any gap / issue in coordination with concerned.Conduct periodic reviews for COU units as per pre planned schedule. Identify and escalate any risky issue regarding any process / system / report handled in COU proposing solutions.Conduct surprise counting of physical assets which are under COU custody.Review key control reports in COU processes based on sampling and proper documentation.Prepare periodic control notes/comments regarding exceptions, errors or deviations noticed through conducting periodic control activity / review and testing samples and report issues.Follow up on raised issues for resolution.Review offsite Exceptional Reports, verify key journal entries and monitor key SWIFT queues.Ensure proper control on UAM unit processes as per related P&P.Review Exceptional authority granting requests in Egypt before providing the final decision by OPS & GRM as per UAM policy (Preventive control concept )Ensure periodical review for OPS staff profiles & matrices in Egypt is properly handled by all therelated sections in OPS.Carry out the daily reconciliation process (upload transactions file into reconciliation system, prepare reconciliation sheets, detect the outstanding items in transit (exceptions) as per P&P.Conduct daily review of general ledger accounts journal, trial balance difference, sundry & suspense.. etc ., and ensure timely resolution of allReview reconciliation of all OPS owned accounts executed by COU Units, ensure in order. Identify and escalate any risky issue / note regarding accounting / reconciliation handled in COU to direct manager and suggest proper control solutions accordingly. Proof the accounts reconciliation process (assure COU department/section & related branches reconcile the accounts owned by them (i.e. account balances reconciled against system).Compliance performance in line with AB Code of Conducts as well as AB P&P and Local Lawsand Regulations.Carry out any tasks/assignments assigned by his direct manager. Qualifications Job Requirements:Education: bachelor's degree in business from a recognized universityExperience: 5 years' experience in OperationsGood in English.Knowledge of bank related P&Ps.& updates (internal,CBE)Knowledge of all bank's related products & services.Work under pressure.Problem solving skillsTaking responsibility skillsCommunication skillsAbility to deliver against tight deadlines 

Work Schedule Work Week: Sunday Thursday Work Timings: 9:00 AM 6:00 PM (Saudi Arabian Time Zone) Role & Responsibilities Develop and execute high-impact performance marketing strategies across multiple digital channels. Own end-to-end campaign management, including digital prospecting, remarketing, and acquisition efforts. Optimize performance across all paid, organic, and owned media channels to maximize return on Ad spending investment (ROAS) and lower CAC. Manage and allocate budgets efficiently across Google Ads, Meta, TikTok, Snap, and any other paid channels. Implement full-funnel attribution modeling to track and optimize cross-channel performance, including web-to-app conversions. Test, evaluate, and scale new acquisition channels (programmatic, influencer-led performance, affiliate, partnerships). Partnered with creative teams to A/B test and iterate on ad creatives for maximum conversion impact. Collaborate with data & tech teams to automate workflows, integrate new tools, and enhance customer segmentation. Improve funnel conversion rates through data-driven optimizations and behavioural insights. Analyze customer journeys, identify pain points, and deploy personalized retargeting strategies. Implement incrementality testing to distinguish real performance uplift vs. cannibalization. Drive CLTV (Customer Lifetime Value) improvements through strategic retention-focused marketing.

Responsibilities: Tax & VAT Compliance: Handle VAT and tax compliance, including filing tax returns, VAT declarations, and ensuring compliance with local regulations. Manage tax reporting and reconciliation processes, ensuring accuracy and timely submission. Oversee government tax portals, ensuring all reports and filings are up to date. Monitor changes in tax laws and regulations to ensure compliance and suggest updates to financial policies. Assist in tax audits and liaise with external auditors and tax authorities. Accounts Payable (AP): Process vendor invoices, ensure timely payments, and manage supplier accounts. Reconcile AP transactions and resolve discrepancies with vendors. Monitor payment schedules, ensuring invoices are paid within agreed terms. Maintain records of all vendor payments and expenses. Accounts Receivable (AR): Manage customer invoicing, payment collections, and reconciliations. Track aging reports, follow up on outstanding receivables, and manage collection efforts. Reconcile customer accounts and resolve disputes or discrepancies. Ensure accurate recording of revenue and cash application. General Accounting & Reporting: Maintain financial records and ensure all transactions are recorded correctly in QuickBooks. Prepare and analyze financial statements, including balance sheets and income statements. Assist in budgeting, forecasting, and financial planning for tax-related matters. Ensure proper documentation and record-keeping for all accounting transactions. Support financial audits and compliance reviews

Job Purpose: To contribute to executing complete architectural design of all assigned projects in accordance with approved Company policies, operating guidelines, and procedures,s and ensure that all projects meet contracts’ budgets, time schedules, es and approved quality standards. Responsibilities: Contribute to executing design services to any assigned project effectively and efficiently under the supervision and guidance of the Design Manager and/or Senior/Project Architect. Contribute to conceiving and developing architectural solutions to meet client requirements, regulations, codes, and standards,s and economy and adequacy for construction. Knowledge, Skills & Abilities: Requires relevant experience in almost all phases of design to all disciplines; i.e., architecture, structure, and engineering, including substantial and varied experience involving responsible planning and design of complex projects. Demonstrate creativity, foresight, and mature architectural judgment in anticipating and solving unprecedented architectural problems, determining program objectives and requirements, organizing programs, and developing standards and guidelines for diverse architectural activities. Flexibility in terms of deployable hours and understanding the realities of time pressure.

Responsibilities Own the preparation and accuracy of consolidated financial reports. Ensure compliance with Group accounting policies and reporting standards (Dutch GAAP / IFRS / local GAAP as applicable). Oversee month-end and quarter-end close reviews, validating results before submission to CFO.br> br> br> Internal Controls & Compliance Design, implement, and monitor financial controls across all entities. Drive compliance with internal policies, regulatory requirements, and auditor expectations. Act as point of contact for external auditors and coordinate audits.br> br> br> Cost & Performance Control Partner with FP&A to validate budgets, forecasts, and actuals. Lead cost-management initiatives, ensuring proper tracking of variances. Support operational teams with financial insights into cost efficiency and margin improvement.br> br> br> Risk Management Identify and mitigate risks in financial processes and reporting. Establish preventive and detective controls to safeguard assets and ensure data integrity.br> br> br> Collaboration & Leadership Work closely with Accounting (transactional & GL accuracy) and FP&A (forward-looking analysis & planning). Provide guidance, mentorship, and development to finance team members. Report directly to CFO and act as a key member of the Finance Leadership Team.br> br> br>

-Monitor live and recorded calls, chats, and emails to ensure compliance with quality standards -Evaluate agent performance and provide structured, actionable feedback -Identify performance gaps and work with team leaders and trainers on improvement plans -Track quality trends and produce performance reports -Ensure compliance with policies, procedures, and client requirements -Participate in calibration sessions and quality audits -Support continuous improvement initiatives Minimum of 2 years of experience in a quality assurance or quality control role, preferably within a BPO or similar fast-paced environment. Proven ability to conduct audits, inspections, and process evaluations. Strong analytical skills with the ability to interpret data and generate actionable insights. Excellent communication and interpersonal skills for effective collaboration across teams. Detail-oriented with a commitment to accuracy and thoroughness in all tasks. Demonstrated problem-solving abilities and a proactive approach to addressing quality issues. Experience with quality management systems and relevant software tools. Ability to work on-site in a dynamic office environment. Strong organizational and time management skills to handle multiple priorities. Adaptability and resilience in a fast-changing, high-performance culture.

1. Advanced Technical Expertise & Resolution Tier 2/Advanced Troubleshooting: Act as the advanced point of escalation for complex incidents that cannot be resolved by L1/ Junior teams. This requires deep, high-level knowledge of the application's code, architecture, and integrated systems. Deep Root Cause Analysis (RCA): Lead the investigation and resolution of systemic production issues. This includes examining database performance, complex application logs, network traffic, and code logic to identify underlying flaws. Data Integrity Management: Execute complex SQL queries or database changes (under strict change control) to correct critical data issues and maintain the integrity of production data. System Health Optimization: Proactively identify performance bottlenecks and architectural weaknesses. Develop and implement monitoring alerts, dashboards, and automated maintenance scripts to prevent future outages. 2. Leadership and Mentorship Mentorship and Coaching: Provide technical guidance, training, and one-on-one coaching to junior support team members (L1) to increase their technical competency and ability to resolve common issues. Knowledge Transfer: Drive the creation and maintenance of high-quality knowledge base articles and runbooks for the entire team, ensuring standardized and efficient resolution procedures. Major Incident Management: Take the lead in coordinating response efforts during major system outages (High Priority/Severity 1 incidents), acting as the communication bridge between executives, support staff, and development teams. 3. Strategic Operations and Process Improvement Service Improvement: Lead initiatives to improve support processes, reduce recurring incidents, and drive down overall ticket volume by analyzing trends and identifying automation opportunities. Change Management: Review and approve production changes and deployment plans (patches, new releases) to ensure they follow operational standards and minimize risk to the production environment. SLA Ownership: Monitor and report on key metrics (e.g., Mean Time To Resolve - MTTR, First Call Resolution - FCR) and propose strategic changes to meet or exceed Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Operational Readiness: Ensure that new applications or features released by the development team are fully supported (documentation, monitoring, and training are complete) before they enter production. Implementation Management: Act as the Subject Matter Expert (SME) during new application or major feature rollouts. Ensure the operational environment (support model, monitoring, deployment pipelines) is ready. 4. Interface with Development and Business Feature Advocacy: Proactively document common user experience issues and suggest functional improvements or minor code changes directly to the development team (acting as a proxy for the user). Requirements Feedback: Provide technical insights and operational constraints during the planning and requirements-gathering phases of new projects. Vendor Management: For third-party applications, manage the relationship with the vendor's support team to ensure timely and effective resolution of escalated issues. Ticketing Systems: Proficiency with help desk software (Spiceworks). Microsoft 365 package: Proficiency with Microsoft 365 software (Power App Power Automate Forms Lists etc...) Education Software: Preferred to have knowledge of the education sector software like (Moodle D2l InfoCampus etc..). Advanced SQL: Expert proficiency in writing and optimizing complex queries, stored procedures, functions, and views for deep data analysis, performance tuning, and data manipulation. Database Administration: Experience with database server management (e.g., MS SQL Server, MySQL) including monitoring, backup/recovery processes, capacity planning, and managing security permissions. Performance Tuning: Ability to identify and resolve database bottlenecks such as slow-running queries, poorly constructed indexes, and high memory or CPU usage. Website: knowledge of WordPress CSS and able to support building or editing the Universities websites. Scripting Languages: Proficiency in a practical scripting language like Python, HTML, PHP, (Shell), or PowerShell to develop utilities, automate routine checks, create automated self-healing solutions, and handle mass data updates. Soft Skills: High level of patience, and clarity in communicating with users.

Sales Engineer Achieve or exceed weekly, monthly, and annual sales targets through proactive client engagement and strategic follow-up. Identify and pursue new business opportunities within assigned territories by visiting industrial sites, contacting leads, and networking across sectors. Conduct technical product presentations and live demonstrations to educate clients on the value and application of our engineering solutions. Collaborate with the technical team to prepare tailored solutions that meet client-specific project requirements. Develop a deep understanding of the company s products, including cathodic protection systems, protective coatings, and corrosion monitoring tools. Maintain a robust sales pipeline by regularly contacting leads, setting appointments, and following up with prospective and existing clients. Represent the company at trade shows, conferences, exhibitions, and other industry events to promote our services and network with potential clients. Prepare accurate and timely sales reports detailing progress, forecasted deals, and insights gained during client interactions. Build and maintain strong, long-term relationships with clients by ensuring satisfaction and offering after-sales support.

Job Summary: We are seeking a passionate and talented Oracle SCM Professional to join our dynamic team. The ideal candidate will contribute to our mission of enhancing human health and well-being, ensuring that we meet the highest standards of excellence in our industry. Key Responsibilities: Serve as a techno-functional expert across Oracle SCM modules, including Inventory, Order Management, Purchasing, Manufacturing, Planning, and Warehouse Management. Provide advanced troubleshooting and resolution for complex Oracle SCM issues, coordinating with IT and Oracle support. Lead configuration and customization efforts to align Oracle SCM with evolving business needs. Design and implement enhancements and new functionalities within Oracle SCM, including Oracle Process Manufacturing (OPM) if applicable. Experience with Oracle E-Business Suite (EBS) or Oracle Cloud SCM. Proficiency in Oracle reporting tools, SQL, and data analysis.