You are the first point of contact. Your job is to engage prospects professionally, follow a structured qualification script, verify information, and warm-transfer qualified leads to the sales team. Success is measured by valid, qualified transfers, not contracts signed.

Responsibilities

• Handle outbound and inbound calls using an approved call script.
• Build rapport and maintain control of the conversation.
• Verify customer identity and educate them on debt relief/loan options.
• Conduct a soft credit pull (non-impacting to credit score).
• Address common objections and transfer qualified leads to the sales team.

Qualifications

• Strong spoken English with minimal accent.
• Confidence handling phone conversations and following scripts.
• Attention to detail and compliance.
• Reliable PC, headset, and Ethernet cable are mandatory.