On-Site Jobs in Kuwait

Job Title: Contact Center AgentJob Code: CCA-001Grade: A5Department: Patient Access ServicesYour Impact≥ 90 % first-call resolution rate within defined service levels≥ 95 % customer satisfaction score100 % accurate call documentation & data entryWhat you will doInbound & Outbound Support: Handle calls, emails, and chats professionally; follow approved scripts and scenarios.Patient Guidance: Provide accurate information on clinics, schedules, services, and hospital policies.Issue Resolution: Resolves inquiries, complaints, and service requests; escalates complex cases appropriately.Emergency Communication: Announce emergency codes clearly and promptly when required.Problem Solving: Listen actively, identify solutions, and follow up until resolution is achieved.Data Entry & Documentation: Record all interactions accurately in the HIS; maintain up-to-date patient records.Compliance & Confidentiality: Adhere to hospital policies, data-protection standards, and confidentiality requirements.Team Collaboration: Collaborate with Patient Access, clinical, and support teams to deliver seamless service.How success is measuredHigh first-call resolution and call-quality scoresAccurate, error-free system documentationConsistent adherence to scripts, policies, and KPIsPositive patient feedback on tone, clarity, and empathyZero patient-confidentiality breachesYou will thrive here if you have…Diploma or Bachelor’s degree in healthcare, administration, or related field1–3 years of experience in a call center or customer service roleFluency in English & Arabic (spoken & written)Strong CRM, HIS, and MS Office skills (Outlook, Excel, Word, PowerPoint)Calm, empathetic communication under pressureReliability, punctuality, and attention to detailCompetencies we valueCommunication – Clear, professional, empathetic interactionsClient Focus – Delivering a positive patient experience every timeAttention to Detail – Accurate data capture and documentationTeamwork – Cooperative and supportive collaborationAdaptability – Flexibility in a fast-paced contact-center environmentValues & Ethics – Respect, confidentiality, and integrityReady to be the voice of care?Apply now and become the first point of contact that reflects Taiba Hospital’s commitment to clarity, compassion, and quality.

Posted 18 days ago

Job Description:Application Development Manager, you will lead a team of developers in designing, implementing, and maintaining software applications to meet the organization's business needs. You will be responsible for overseeing the entire software development lifecycle, from requirements gathering to deployment, ensuring that CRs (Change Requests) and projects are delivered on time and within budget / agreed Man Days. Responsibilities:Team Leadership: Provide leadership and mentorship to a team of developers, including hiring, training, and performance management.Project Management: Oversee multiple CRs / development projects simultaneously, including resource allocation, scheduling, and risk management.Software Development: Collaborate with stakeholders to gather requirements, design software solutions, and develop applications using programming languages and development frameworks.Quality Assurance: Implement best practices for code review, testing, and debugging to ensure the quality and reliability of applications.Technology Evaluation: Stay abreast of emerging technologies and industry trends, evaluating their potential for adoption in the organization to improve efficiency and effectiveness.Budget Management: Manage the application development budget, including estimating project costs, tracking expenses, and optimizing resource utilization.Stakeholder Communication: Serve as a liaison between the development team and stakeholders, providing regular updates on project status, risks, and issues.Risk Management: Identify potential risks and challenges in development projects, proactively addressing them to minimize impact on project timelines and deliverables.Performance Evaluation: Conduct regular performance evaluations of development team members, providing feedback and support for their professional growth and development.

Posted 19 days ago