Jobs in Automotive companies, Kuwait

Act as the primary point of contact for customers, ensuring a welcoming and professional atmosphere that promotes customer loyalty.Accurately diagnose customer complaints and concerns, translating technical jargon into easy-to-understand language for clients.Create detailed service estimates and communicate the need for repairs or maintenance, ensuring transparency throughout the process.Coordinate with technicians to prioritize service work, ensuring efficient workflow and timely completion of repairs.Follow up with customers post-service to ensure satisfaction and address any further concerns, fostering long-term relationships.Manage service appointments, effectively utilizing scheduling software to optimize shop productivity and minimize wait times.Process customer transactions, including warranty claims and payments, while maintaining accurate records and documentation.Stay updated on industry trends and manufacturer guidelines to provide customers with informed recommendations and advice.Train and mentor junior service advisors, sharing best practices to enhance team performance and customer service.Maintain a clean and organized service area, ensuring compliance with health and safety regulations to create a professional environment.

Develop and implement targeted marketing strategies specifically designed for the luxury car segment, ensuring alignment with brand values and customer expectations.Conduct in-depth market research to identify high-net-worth individuals and their preferences, tailoring campaigns to resonate with this exclusive demographic.Collaborate with luxury car dealerships and partners to create unique promotional events that elevate brand presence and engage potential customers.Manage digital marketing efforts, including SEO, PPC, and social media campaigns, to enhance online visibility and drive qualified traffic to the brand's website.Create compelling content for marketing collaterals, including brochures and videos, that highlight the craftsmanship and exclusivity of luxury vehicles.Analyze campaign performance data and market trends to refine strategies and deliver measurable results that exceed sales targets.Cultivate relationships with influencers and automotive journalists to enhance brand credibility and generate buzz around new luxury vehicle launches.Organize and oversee exclusive test-drive events, ensuring a luxurious and unforgettable experience for prospective buyers.Lead a team of marketing professionals, providing guidance and mentorship to foster a high-performing and innovative work environment.Stay abreast of industry developments and competitor activities to ensure the brand remains at the forefront of the luxury automotive market.

We are inviting candidates for the position of Salesman for our Retail Tires Sales operations. This position will be reporting to the Branch In-charge and the BDMKey Responsibilities: Meet and greet customersUnderstand customer concerns & advise them on the available brands, prices, product features Assist the customer in making an appropriate choice Check the system for availability of required tires according to size, brand, pattern etc. Prepare invoices and generate the Pick slip through the System Inform the Store keeper to collect the 'pick slip with details of the required tires Cross check if the tire is of the correct size and then send it to the 'Fitting Area' Handling customer queries and complaints Arranging the shop floor/display area

Customer Care Executive – Auto Service Industry (Arabic Translation & CRM Experience) We are looking for an experienced Customer Care Executive to join our dynamic team. The role demands a strong background in customer service, fluency in Arabic and English with experience using CRM. This position will be directly reporting to the immediate Supervisor.Key Responsibilities: Customer Support: Respond to customer inquiries via phone, email, and chat in both Arabic and English. Provide accurate information regarding our services, pricing, and appointments. Address customer complaints and resolve issues promptly to ensure satisfaction. Translation Support: Translate customer inquiries, communications, and service documents from Arabic to English and vice versa, ensuring accuracy and cultural sensitivity. Work with internal teams to facilitate clear communication for Arabic-speaking clients. CRM Management: Utilize CRM to manage customer interactions, track service requests, and maintain customer records. Log all customer interactions accurately and update records in Bitrix24. Ensure timely follow-ups and service delivery using the CRM platform. Coordination & Communication: Collaborate with service and technical teams to address and ensure smooth service operations. Proactively communicate with customers about service timelines, costs, and updates. Develop reports on customer service metrics and provide insights to improve customer satisfaction. Continuous Improvement: Stay updated on industry trends, customer service best practices, and Bitrix24 CRM functionalities. Identify areas for process improvement to enhance service efficiency and customer satisfaction

We are looking for Parts Pickers for our Spare Parts Warehouse.Accurately pick items from shelves or bin location based on branch/customer orders or requisitions.Ensure that the correct quantity and type of product (manufacturer/brand) is picked.Maintain a high level of accuracy and efficiency while picking orders.Use handheld devices or pick sheets to locate and pick items from specific bin location.Prepare picked items for packaging/loading and shipping.

Job Description Operations In Charge An operations In charge help to set up vendor networks so inventory can be tracked and managed consistently throughout a given company, as well as oversee storage facilities for collected shipments.Expertise in optimizing supply chain operations, managing complex logistics, and ensuring timely and cost-effective delivery of goods across global markets. Keep up with global trade laws to ensure shipments meet customs and industry standards. Experience in using EDI and preparing shipping documents (e.g. ASN).Manage the end-to-end logistics process to ensure timely and efficient delivery of goods. Ensure Compliance and Efficiency.Monitor adherence to regulatory requirements and optimize logistics procedures for cost-effectiveness and reliability. Oversee and streamline supply chain activities to ensure efficient flow of goods and materials. Optimize Inventory and Compliance-Ensure accurate inventory management and adherence to regulations to maintain supply chain integrity and efficiency.Handling all inward & outward shipment Assist in preparing customs duty to clear the shipment Handle the daily report for everyday shipments Prepare invoices to be paid for customers Cargo Supervisor Well-versed with the Air, Sea & Land Cargo Freight Forwarding regulations in import and export . Ability to deliver services with the highest Quality Standards. Ability in handling oversized shipments of any commodity, any size any quantity, both import and export.Experience in handling route surveys.Assist with shrink-wrapping, loading and downloading freight, verifying the labeling of domestic shipments, and noting the count and condition of cargo received. Coordinate with Operations, Sales and Finance Departments to meetTo prepare Quotations from freight forwarders based on weight &dimensions of the shipment and arrange collection. Ensure goods are transported from point A to point B by trucks equipped with proper loading bays and safety equipment.

Position Overview:As the Country Manager for Kuwait, you will lead and oversee all operations within the country, with a particular focus on channel sales management. You will be responsible for driving business growth, managing the country team, and ensuring compliance with local regulations while expanding our channel partner network for PCs, components, and accessories.Key Responsibilities:Develop and execute business strategies to achieve short and long-term goals.Lead and manage the country team, providing direction, motivation, and support.Oversee financial performance, including budgeting, forecasting, and financial reporting.Ensure compliance with local laws, regulations, and company policies.Develop and maintain strong relationships with existing channel partners.Identify and onboard new channel partners to expand the company's market reach.Provide training, support, and guidance to channel partners to enhance their sales performance.Monitor and analyze market trends, competitor activities, and customer needs.Collaborate with regional and global teams to align country operations with overall company strategy.Implement process improvements to enhance operational efficiency and effectiveness.