Act as the primary point of contact for customers, ensuring a welcoming and professional atmosphere that promotes customer loyalty.Accurately diagnose customer complaints and concerns, translating technical jargon into easy-to-understand language for clients.Create detailed service estimates and communicate the need for repairs or maintenance, ensuring transparency throughout the process.Coordinate with technicians to prioritize service work, ensuring efficient workflow and timely completion of repairs.Follow up with customers post-service to ensure satisfaction and address any further concerns, fostering long-term relationships.Manage service appointments, effectively utilizing scheduling software to optimize shop productivity and minimize wait times.Process customer transactions, including warranty claims and payments, while maintaining accurate records and documentation.Stay updated on industry trends and manufacturer guidelines to provide customers with informed recommendations and advice.Train and mentor junior service advisors, sharing best practices to enhance team performance and customer service.Maintain a clean and organized service area, ensuring compliance with health and safety regulations to create a professional environment.
