Act as the primary point of contact for customers, ensuring a welcoming and professional atmosphere that promotes customer loyalty.Accurately diagnose customer complaints and concerns, translating technical jargon into easy-to-understand language for clients.Create detailed service estimates and communicate the need for repairs or maintenance, ensuring transparency throughout the process.Coordinate with technicians to prioritize service work, ensuring efficient workflow and timely completion of repairs.Follow up with customers post-service to ensure satisfaction and address any further concerns, fostering long-term relationships.Manage service appointments, effectively utilizing scheduling software to optimize shop productivity and minimize wait times.Process customer transactions, including warranty claims and payments, while maintaining accurate records and documentation.Stay updated on industry trends and manufacturer guidelines to provide customers with informed recommendations and advice.Train and mentor junior service advisors, sharing best practices to enhance team performance and customer service.Maintain a clean and organized service area, ensuring compliance with health and safety regulations to create a professional environment.

Develop and implement targeted marketing strategies specifically designed for the luxury car segment, ensuring alignment with brand values and customer expectations.Conduct in-depth market research to identify high-net-worth individuals and their preferences, tailoring campaigns to resonate with this exclusive demographic.Collaborate with luxury car dealerships and partners to create unique promotional events that elevate brand presence and engage potential customers.Manage digital marketing efforts, including SEO, PPC, and social media campaigns, to enhance online visibility and drive qualified traffic to the brand's website.Create compelling content for marketing collaterals, including brochures and videos, that highlight the craftsmanship and exclusivity of luxury vehicles.Analyze campaign performance data and market trends to refine strategies and deliver measurable results that exceed sales targets.Cultivate relationships with influencers and automotive journalists to enhance brand credibility and generate buzz around new luxury vehicle launches.Organize and oversee exclusive test-drive events, ensuring a luxurious and unforgettable experience for prospective buyers.Lead a team of marketing professionals, providing guidance and mentorship to foster a high-performing and innovative work environment.Stay abreast of industry developments and competitor activities to ensure the brand remains at the forefront of the luxury automotive market.