IT - Software & Web Development Jobs in Kuwait

The Home Care Nurse assistant shall provide direct and indirect age specific care for assigned patients outside hospital facilities.The Home Care Nurse assistant shall employ her skills and knowledge to provide Nursing Care to patients at their place of residence outside hospitals facility as per scheduled shifts or inside the hospital.Treatments and procedures provided shall be in accordance to the physicians orders and based on her scope of service.The Home Care Nurse assistant has to abide by the Home Care program, workflow, schedule and instructions.The Home Care Nurse assistant shall attend the patient and help his/ her in their activities of daily living and promote comfort and better quality of life.The Home Care Nurse assistant shall be accountable for the clinical, educational, quality of care provided to the patients, using as reference the policies, procedures, guidelines and professional practice of hospital.The Home Care Nurse assistant shall work as per scheduled shifts assigned by the Home Care Supervisor under the supervision of the home care administration.Develop a prevention program according to the patients case (prevention of bed sores, prevention of pneumonia.) following the Home Care guidelines.Respect patient’s confidentiality and privacy.Preserve patient’s dignity.Value patient’s cultural believes and religious needs.Ability to perform lifting and deal with heavy weight patients.Ability to bath the patient alone.Change patient’s position when needed.Ability to work for extended period of time while standing.Apply the ergonomic guidelines while working.Able to work under stress.Able to travel with patients when needed for an agreed period.Able to adapt to the patient’s home environment.Able to attend training when needed outside the work hours.Able to work on shift rotation basis.

Posted a year ago

Key Responsibilities:Project Planning and Coordination:Develop and implement construction plans, schedules, and budgets for the 400 kV OHTL project.Coordinate with stakeholders, including engineers, contractors, suppliers, and project management teams, to ensure project milestones and deadlines are met.Perform risk assessments and establish risk mitigation plans to minimize delays and cost overruns.Resource Management:Manage construction teams, including subcontractors, laborers, and equipment operators, ensuring efficient utilization of resources.Ensure that all required materials, tools, and equipment are available and operational for the project.Oversee the recruitment, training, and performance of construction personnel.Site Management:Oversee the day-to-day construction activities on-site, ensuring compliance with safety, environmental, and quality standards.Ensure proper installation and setup of overhead transmission line components, including towers, conductors, and insulators.Supervise the construction of access roads, foundations, and other infrastructure associated with the OHTL project.Safety and Compliance:Enforce strict adherence to safety protocols and regulations in the handling of high-voltage equipment and hazardous materials.Conduct regular site safety inspections and training sessions to ensure the well-being of all personnel.Ensure compliance with local and international regulations, industry standards, and environmental requirements.Quality Assurance and Control:Monitor construction processes to ensure quality control in materials, equipment, and workmanship.Implement testing and inspection protocols to guarantee the integrity and functionality of the transmission lines.Address any issues of non-conformance promptly and implement corrective measures.Budget and Cost Control:Monitor project costs, ensuring that expenditures are within budget and that the project is delivered within the allocated financial resources.Prepare and manage financial reports, including forecasts and budget updates.Review and approve invoices from contractors, suppliers, and subcontractors.Reporting and Documentation:Prepare progress reports and communicate the status of the project to stakeholders, including senior management and clients.Maintain accurate records of project activities, including permits, contracts, schedules, and inspections.Ensure all necessary documentation for project close-out and handover is completed.Commissioning and Handover:Oversee the commissioning process to ensure the OHTL is fully operational and meets all technical and safety standards.Coordinate the handover of the completed project to the client, ensuring all relevant documentation, warranties, and certifications are provided.Troubleshooting and Problem-Solving:Address any unforeseen challenges or obstacles that arise during the construction process.Work closely with engineers and technical teams to develop and implement solutions for any technical or logistical issues.Qualifications:

Posted a year ago

Contact center quality assurance (QA) is a process aimed at monitoring, evaluating, and improving the interactions between customers and agents in a contact center. QA ensures that agents provide a consistent, high-quality service that meets the company’s standards and complies with industry regulations. Here’s an overview of the key components:1. Call Monitoring:Supervisors or quality analysts listen to recorded calls or observe live interactions between agents and customers.They assess the agent's communication skills, adherence to scripts, empathy, problem-solving abilities, and compliance with protocols.2. Performance Metrics:First Call Resolution (FCR): The percentage of calls resolved during the first interaction.Average Handle Time (AHT): The average time spent on each customer interaction.Customer Satisfaction (CSAT): A measure of how satisfied customers are after their interactions.Net Promoter Score (NPS): Gauges customer loyalty based on how likely customers are to recommend the service.Compliance Adherence: Ensuring agents follow legal and internal guidelines during interactions.3. Evaluation Forms:Standardized evaluation forms are used to score interactions across various dimensions (e.g., professionalism, communication, accuracy).Forms may include both objective criteria (e.g., did the agent verify the customer’s information?) and subjective criteria (e.g., did the agent show empathy?).4. Feedback and Coaching:After evaluations, agents receive feedback on their performance.Targeted coaching sessions help agents improve their weak areas, whether in communication, technical skills, or policy adherence.Ongoing training and development programs can address common issues across the team.5. Customer Feedback:Direct feedback from customers through post-interaction surveys or other channels provides insights into customer satisfaction and areas for improvement.This data is often integrated into the QA process to measure real-world impact.6. Compliance and Risk Management:Ensuring that agents comply with legal requirements (e.g., data protection, regulatory compliance) is crucial.QA can help identify potential compliance risks, such as improper handling of sensitive information or failure to follow required scripts.7. Technology and Tools:Many contact centers use specialized QA software to streamline the process of monitoring, scoring, and reporting on interactions.Artificial Intelligence (AI) and speech analytics tools are increasingly used to automate parts of the QA process, analyzing large volumes of interactions for trends and insights.8. Reporting and Continuous Improvement:QA teams regularly generate reports on performance, highlighting trends, key performance indicators (KPIs), and areas needing attention.Continuous improvement plans are put in place based on data gathered through QA efforts, aiming to enhance both agent performance and customer satisfaction.9. Lead Management & Sales:Lead management and sales involve capturing, tracking, and nurturing potential customers (leads) to convert them into actual buyers. Here’s a brief overview:Lead Capturing: Leads are sourced from various channels like websites, ads, or inbound calls.Lead Qualification: Leads are categorized as cold, warm, or hot based on their readiness to purchase.Lead Nurturing: Agents maintain regular communication, follow-up, and provide personalized content to keep the lead engaged.Sales Conversion: Once leads are ready, agents pitch the product or service, address objections, and close the sale.Tracking & Reporting: CRM tools help monitor lead progress and agent performance, optimizing future efforts.Implementing a strong QA program ensures that the contact center not only meets its operational targets but also provides a consistently positive customer experience.

Posted 2 years ago

Job Purpose / Responsibilities – Supervise and perform collective, planned, preventive & breakdown maintenance ensuring 99% quality of work accomplished and 99 % work completed. Analyze & interpret machine performance based on machine records, log reports & complaints record and take or suggest corrective measures to achieve Plant quality procedure. To achieve 97% of machine utilization by minimizing breakdowns and to ensure Plant quality assurance system requirement.Key Responsibility- To lead the mechanical team to execute the jobs effectively. To perform the duties of Mechanical Engineer during his absence @100% efficiency. Routine checking of running equipments and take corrective actions in order to prevent breakdowns for achieving Plant quality assurance system requirements. Check and maintain minimum level of spare parts requirements for related equipment without affecting equipment’s time efficiency and report to maintenance engineer. Analyze & interpret machine performance based on machine records, log reports & complaints record and take or suggest corrective measures to achieve Plant quality procedure. To record on logbook with 100% accuracy for all observations, breakdowns and action taken, work achieved or in progress. To ensure safe working with all necessary safety guidelines, monitor and ensure proper tool using, safekeeping of tools & cleanliness of work areas and equipments Supervise and/or perform expansion projects & modification works according to the schedules and plans. Attend all Emergency calls for breakdowns and take appropriate action during night and off days within one hour.

Posted 2 years ago

Experienced Network and Security Administrator with a comprehensive background in Cisco ACI, Cisco DNA Center, SD-Access, Cisco ISE, CUCM, Palo Alto, and Fortinet FortiGate. The ideal candidate will be responsible for designing, implementing, managing, and securing the company's network infrastructure and unified communications systems.Main Duties and Responsibilities/Performance Standards: 1.            Network Design and Implementation:Design, deploy, and manage Cisco ACI fabric solutions in data center environments.Utilize Cisco DNA Center for network automation, assurance, and analytics.Implement and manage Cisco SD-Access for secure network segmentation and policy-based access control.Configure and maintain Palo Alto and Fortinet FortiGate firewalls for network security.2.            Unified Communications:Deploy, configure, and manage Cisco Unified Communications Manager (CUCM) to support voice and video communication solutions.Administer and optimize unified communications infrastructure, including call routing, voicemail, and collaboration tools.Troubleshoot and resolve issues related to voice quality, connectivity, and system performance.3.            Security Management:Configure and manage Cisco ISE for secure network access control, identity management, and policy enforcement.Manage and maintain security configurations on Palo Alto and Fortinet FortiGate devices, including threat prevention, VPN, and firewall rules.Conduct regular security assessments and implement mitigation strategies to protect against vulnerabilities and threats.4.            Network Monitoring and Optimization:Monitor network and unified communications performance using Cisco DNA Center and other monitoring tools.Identify and resolve network issues to ensure optimal performance and minimal downtime.Maintain detailed network and communications documentation, including configurations, topologies, and standard operating procedures.5.            Support and Troubleshooting:Provide advanced technical support for network and security-related incidents, ensuring quick resolution and minimal impact on business operations.Collaborate with cross-functional teams to address complex technical issues and implement network changes.Participate in on-call rotations to provide 24/7 support and incident response.6.            Continuous Improvement:Stay current with the latest trends and technologies in network, security, and unified communications.Proactively recommend and implement improvements to network architecture, security policies, and unified communications systems.Mentor and train junior network engineers and administrators.Performance Competencies:Excellent communication and interpersonal skills with strong negotiating skills to resolve any disputes and disciplinary matters.Ability to work with all types of individuals in multiple settings and locations and to promote diversity in the workplace.Must be able to prioritize and work effectively in a constantly changing environment.Awareness of required organizational practices and accreditation standards.Leadership and team management.Network and security infrastructure design and implementation.Policy development and optimization.Accreditation support.Incident response and resolution.Monitoring and operations.

Posted 2 years ago

Posted 3 years ago

Posted 3 years ago