On-Site Jobs in Saudi Arabia

Ø Technical Support & Troubleshooting:Diagnose and troubleshoot issues related to mechanical, electrical, and hydraulic systems in heavy machinery.Provide on-site and remote technical support to customers and field technicians.Utilize diagnostic tools and software to identify equipment malfunctions and determine appropriate repair methods.Ø Maintenance & Repair:Perform scheduled maintenance, inspections, and repairs on heavy machinery to ensure optimal performance.Oversee the installation, testing, and commissioning of new equipment.Ensure all repairs and maintenance work comply with manufacturer standards and safety regulations.Ø Customer Service:Respond promptly to customer inquiries and service requests.Provide technical advice and recommendations to customers on the operation and maintenance of equipment.Conduct customer visits to assess machinery performance and address any service-related issues.Ø Training & Development:Provide technical training and support to internal staff, including service technicians and sales teams.Develop and deliver training programs for customers on the proper use and maintenance of heavy equipment.Ø Documentation & Reporting:Maintain detailed records of service and maintenance activities, including work orders, service reports, and inventory usage.Prepare and submit regular reports on service operations, equipment performance, and customer feedback.Collaborate with the Service Manager to improve service processes and enhance customer satisfaction.Ø Health, Safety & Environmental Compliance:Adhere to company safety policies and procedures, ensuring a safe working environment for all employees.Conduct risk assessments and implement corrective actions to mitigate potential hazards.Ensure compliance with environmental regulations and industry standards during service activities.Ø Continuous Improvement:Identify opportunities for improving service efficiency and reducing downtime for customers.Stay updated on the latest industry trends, technologies, and best practices in heavy machinery maintenance and repair.Participate in continuous improvement initiatives and contribute to the development of service strategies.Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.Undertake additional job roll-related tasks as necessary to support the company's mission and operations.Carry out additional tasks as requested by management

Posted 2 months ago

Sales & Business Development:1. Identify and pursue new business opportunities in the heavy machinery sector.2. Develop and maintain a strong sales pipeline through effective prospecting and lead generation.3. Meet or exceed sales targets and quotas.Customer Relationship Management:1. Build and maintain strong, long-term relationships with key customers.2. Understand client needs and provide solutions that meet their requirements.3. Conduct regular follow-ups to ensure customer satisfaction and repeat business.Product Knowledge & Demonstrations:1. Stay updated on the latest heavy machinery products and industry trends.2. Conduct product presentations and demonstrations to prospective customers.3. Provide technical assistance and support to customers during the sales process.Negotiation & Closing:1. Negotiate terms and conditions of sales agreements to achieve mutually beneficial outcomes.2. Prepare and present proposals, contracts, and agreements to customers.3. Close sales and ensure a smooth handover to the operations team for order fulfilmentMarket Research & Analysis:1. Monitor market trends, competitor activities, and customer preferences.2. Provide feedback to the management team on market developments and potential growth areas.3. Assist in the development of marketing strategies and promotional campaigns.Reporting & Documentation:1. Maintain accurate records of sales activities, customer interactions, and transactions in the CRM system.2. Prepare regular sales reports and forecasts for management review.3. Ensure all documentation and contracts are completed accurately and promptly.4. Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.5. Undertake additional job roll-related tasks as necessary to support the company's mission and operations.6. Carry out additional tasks as requested by management.In-depth understanding of heavy machinery, including technical specifications, applications, and market trends.Familiarity with brands, models, and equipment commonly used in construction, mining, agriculture, and other relevant sectors.ability to understand and explain the technical aspects of heavy machinery to clients.Capability to assess customer needs and recommend appropriate equipment solutions.Proficiency in using CRM software to track sales activities, customer interactions, and manage the sales pipeline.Strong customer service skills to maintain and grow client relationships.ability to analyze market trends, competitor activities, and customer needs to identify new business opportunities.Experience in pricing strategies and developing competitive offers.Knowledge of Arabic and English languages

Posted 2 months ago

Job Title:Branch Manager - Logistics Company (Jeddah)Department:Executive ManagementReporting To: General Manager / Chief Executive Officeras Per Ceo of Cargo Logistics Services—formally request your assistance in identifying a candidate from either the Saudi market or abroad. The ideal candidate must have strong familiarity with the Saudi logistics sector, possess strategic insight, a clear business plan, and the capability to execute the following responsibilities outlined below.Job Objective:To manage and operate the company’s branch in Jeddah efficiently, ensuring achievement of sales and operational targets, and building a fully integrated team that covers operations, sales, customer service, and financial oversight. The role includes the strategic development of both air and sea freight services and guarantees the delivery of high-quality logistics solutions aligned with the company’s long-term vision.Roles and Responsibilities:Strategic and Operational Vision:Develop and implement a comprehensive administrative and operational vision for the Jeddah branch.Lead the branch in line with corporate strategic objectives and market demands.Freight Development (Air & Sea):Expand and optimize air and sea freight services.Negotiate with airlines, shipping lines, and agents to secure competitive rates and reliable service.Financial Supervision:Full oversight of branch budgets, profit & loss analysis, and cost control.Provide strategic financial reports and forecasts to senior management.Sales and Business Development:Build and lead the sales team to acquire new business and retain existing customers.Define clear sales targets and incentive structures.Team Building and Human Resources:Recruit and develop a full workforce including operations, finance, sales, and administrative teams.Define the branch's organizational structure and lead succession planning.Operational Management:Oversee daily operations across air, sea, and land logistics services.Implement and monitor SOPs to ensure efficiency and compliance.Customer Service and Quality Assurance:Ensure exceptional customer experience through responsive service and operational excellence.Handle major escalations and implement preventive measures.Supply Chain and Procurement:Manage supply chain operations including procurement activities and inventory control.Coordinate with suppliers to ensure timely delivery of goods and services.Reporting and Monitoring:Deliver daily, weekly, and monthly performance metrics.Provide continuous improvement recommendations based on operational data.Job Requirements:Educational Qualification:Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or a related field.Preferably certified in professional programs (CLTD, CILT, APICS).Experience:Minimum of 8 years in the logistics field, including at least 3 years in a managerial position.Strong background in air and sea freight logistics.Experience in supply chain and procurement management.Demonstrated experience in building and managing multifunctional teams.Sufficient experience and understanding of the Saudi logistics market.Skills:Strategic planning and business development.Supply chain and inventory management.Procurement processes and vendor coordination.Customer service and relationship management.Advanced financial analysis and budget management.Team leadership and talent development.Proficiency in WMS, ERP, and logistics IT systems.Strong communication in both Arabic and English.Incentives:Attractive commission structure based on performance and achievement of the business plan.Work Location:Jeddah, Kingdom of Saudi Arabia

Posted 2 months ago

Regulatory status Operations Department Manager Direct Manager Other Reports Subordinates Overall objective of the job The Operations Manager is responsible for overseeing the day-to-day operations in Tadbeer Recruitment Company. This includes managing key departments such as housing management (accommodation of housemaids), logistics management, after-sales customer care, and maintenance management. The Operations Manager will ensure smooth operations across these functions, align them with company objectives, and maintain high-quality service for both clients and housemaids. Functional tasks1. Overall Operational Oversight:• Coordinating with Recruitment department on specific aspects (flight plan and everything related), housemaid accommodation, logistics, customer service, and maintenance activities.• Implement and improve processes, policies, and procedures to ensure optimal operational efficiency.2. Housing Management:• Oversee the proper accommodation of housemaids, ensuring that housing meets the company’s standards for safety, comfort, and legal compliance.• Coordinate with internal teams to secure suitable housing for housemaids.• Manage any issues related to housing and take corrective actions as necessary. Controlling Inventory 3. Logistics Management:• Ensure smooth and timely transportation of housemaids to and from assignments and other institutions like bank, hospitals, entertainment days...• Organize the scheduling of logistics operations for housemaids’ transfers, arrivals, and departures in alignment with client needs. 4. After-Sales Customer Care Team Management:• Supervise the after-sales customer service team, ensuring client inquiries are handled effectively and in a timely manner.• Recommend for improving customer satisfaction and retention.• Handle escalated customer complaints and provide solutions in line with company policies.5. Maintenance Management:• Oversee the maintenance of housemaid accommodations and ensure that any issues regarding repairs and maintenance are resolved promptly.• Develop a proactive maintenance schedule to ensure all properties are always in excellent condition.• Coordinate with in-housing staff for maintenance needs.6. Team Leadership and Development:• Lead, mentor, and support the team members across the departments concerned.• Train staff on company procedures and standards, encouraging teamwork and continuous improvement.• Conduct regular performance evaluations and provide feedback to ensure high productivity levels.7. Compliance and Reporting:• Ensure operations comply with all local labor laws, housing regulations, and company policies. • Maintain accurate records, data, and reports for housing, logistics, customer service, and maintenance operations.• Monitor and evaluate performance metrics for all operational areas.8. Resource and Budget Management:• Cost control of housing, logistics, maintenance, and customer care departments.9. Cross-Departmental Collaboration:• Work closely with the recruitment team to ensure smooth transitions and support for housemaids.• Maintain open communication between all departments to achieve coordinated and efficient operations. 10. Custody of Official Documents and Belongings: Responsible for the safe custody and management of all official documents and personal belongings of housemaids and supervisors, including but not limited to iqamas, ATM cards, passports, phones, and tablets. Ensure these items are securely stored, tracked, and accessed only when necessary, maintaining a clear record of their status.Coordination with HR management for Custody of Official Documents and Belongings 11. General Duties Related to Operations Management: Perform any additional duties as required that are related to Operations Management. In accordance with Article 65 of the Saudi Labor Laws and the Company's rules and policies, I, the undersigned, hereby commit to acting to the best of my abilities, providing timely and high-quality outputs, acting in the Company's best interest and acting in my duties while maintaining proper conduct and the highest ethical standards.

Posted 2 months ago

Sales Support: Assist the sales team by preparing quotations, sales orders, and invoices. Manage and update the customer database, ensuring that all information is accurate and up to date. Coordinate with the procurement team to ensure the availability of machines and parts. Follow up on pending orders, ensuring timely delivery and addressing any issues that may arise. Maintain records of sales activities, including customer interactions, inquiries, and sales orders. Customer Relationship Management: Respond to customer inquiries via phone, email, or in-person, providing product information and support. Schedule and coordinate customer meetings, demonstrations, and site visits. Assist in resolving customer complaints or issues, escalating to the sales manager when necessary. Provide after-sales support, ensuring customer satisfaction and fostering long-term relationships. Coordination and Communication: Liaise with the logistics team to arrange the shipment and delivery of heavy machines. Coordinate with the finance department to ensure payment terms and conditions are met. Communicate with manufacturers or suppliers regarding product availability, specifications, and lead times. Collaborate with the marketing team to support promotional activities and sales campaigns. Reporting and Analysis: Prepare and distribute sales reports, analysing sales trends and performance metrics. Monitor sales targets and assist in developing strategies to achieve them. Track inventory levels, coordinating with the warehouse team to manage stock effectively. Provide insights and feedback to the sales team on market trends, customer preferences, and competitive activity. Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination. Undertake additional job roll-related tasks as necessary to support the company's mission and operations. Carry out additional tasks as requested by management.

Posted 2 months ago

AVAYA contact center and communications solutions help power immersive, personalized, and unforgettable customer experiences that drive business momentum. With the freedom to choose their journey, there’s no limit to the experiences Avaya customers can create. The richness of Avaya’s global team diversity is our greatest strength, and we are committed to being a workplace where authenticity and individuality are celebrated and different perspectives are embraced. AVAYA is seeking a talented Sales Named Account Manager to join our team in Saudi Arabia covering Public Sector Accounts and/or large Enterprise accounts. Are you a dynamic sales professional with a passion for technology and a proven track record in enterprise UCaaS or CCaaS sales? If you are ready to take on a new challenge, we want to hear from you!Key ResponsibilitiesAccount Management: Maintain full accountability for assigned accounts, acting as the trusted advisor and advocate for customers. Ensure high levels of customer satisfaction while protecting the interests of both the customer and Avaya.Sales Strategy: Maximize opportunities by driving the customer planning process. Lead virtual account teams to build strategies that deliver balanced growth, continued account penetration, and customer satisfaction.Forecasting: Develop accurate forecasts based on short and long-term growth plans.Executive Partnerships: Maintain long-term strategic partnerships at the executive level. Ensure key executives understand how Avaya solutions meet their business needs.Client Engagement: Serve as the key client contact for all customers. Introduce specialists and/or partners based on strategic sales activities.Strategic Planning: Conduct short and long-term strategic account planning to enhance the quality of the sales pipeline, accelerate revenue generation, and improve the customer buying experience.Sales Targets: Consistently hit or exceed annual sales targets, driving revenue growth and ensuring business success.

Posted 2 months ago