Ø Technical Support & Troubleshooting:Diagnose and troubleshoot issues related to mechanical, electrical, and hydraulic systems in heavy machinery.Provide on-site and remote technical support to customers and field technicians.Utilize diagnostic tools and software to identify equipment malfunctions and determine appropriate repair methods.Ø Maintenance & Repair:Perform scheduled maintenance, inspections, and repairs on heavy machinery to ensure optimal performance.Oversee the installation, testing, and commissioning of new equipment.Ensure all repairs and maintenance work comply with manufacturer standards and safety regulations.Ø Customer Service:Respond promptly to customer inquiries and service requests.Provide technical advice and recommendations to customers on the operation and maintenance of equipment.Conduct customer visits to assess machinery performance and address any service-related issues.Ø Training & Development:Provide technical training and support to internal staff, including service technicians and sales teams.Develop and deliver training programs for customers on the proper use and maintenance of heavy equipment.Ø Documentation & Reporting:Maintain detailed records of service and maintenance activities, including work orders, service reports, and inventory usage.Prepare and submit regular reports on service operations, equipment performance, and customer feedback.Collaborate with the Service Manager to improve service processes and enhance customer satisfaction.Ø Health, Safety & Environmental Compliance:Adhere to company safety policies and procedures, ensuring a safe working environment for all employees.Conduct risk assessments and implement corrective actions to mitigate potential hazards.Ensure compliance with environmental regulations and industry standards during service activities.Ø Continuous Improvement:Identify opportunities for improving service efficiency and reducing downtime for customers.Stay updated on the latest industry trends, technologies, and best practices in heavy machinery maintenance and repair.Participate in continuous improvement initiatives and contribute to the development of service strategies.Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.Undertake additional job roll-related tasks as necessary to support the company's mission and operations.Carry out additional tasks as requested by management

Sales & Business Development:1. Identify and pursue new business opportunities in the heavy machinery sector.2. Develop and maintain a strong sales pipeline through effective prospecting and lead generation.3. Meet or exceed sales targets and quotas.Customer Relationship Management:1. Build and maintain strong, long-term relationships with key customers.2. Understand client needs and provide solutions that meet their requirements.3. Conduct regular follow-ups to ensure customer satisfaction and repeat business.Product Knowledge & Demonstrations:1. Stay updated on the latest heavy machinery products and industry trends.2. Conduct product presentations and demonstrations to prospective customers.3. Provide technical assistance and support to customers during the sales process.Negotiation & Closing:1. Negotiate terms and conditions of sales agreements to achieve mutually beneficial outcomes.2. Prepare and present proposals, contracts, and agreements to customers.3. Close sales and ensure a smooth handover to the operations team for order fulfilmentMarket Research & Analysis:1. Monitor market trends, competitor activities, and customer preferences.2. Provide feedback to the management team on market developments and potential growth areas.3. Assist in the development of marketing strategies and promotional campaigns.Reporting & Documentation:1. Maintain accurate records of sales activities, customer interactions, and transactions in the CRM system.2. Prepare regular sales reports and forecasts for management review.3. Ensure all documentation and contracts are completed accurately and promptly.4. Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.5. Undertake additional job roll-related tasks as necessary to support the company's mission and operations.6. Carry out additional tasks as requested by management.In-depth understanding of heavy machinery, including technical specifications, applications, and market trends.Familiarity with brands, models, and equipment commonly used in construction, mining, agriculture, and other relevant sectors.ability to understand and explain the technical aspects of heavy machinery to clients.Capability to assess customer needs and recommend appropriate equipment solutions.Proficiency in using CRM software to track sales activities, customer interactions, and manage the sales pipeline.Strong customer service skills to maintain and grow client relationships.ability to analyze market trends, competitor activities, and customer needs to identify new business opportunities.Experience in pricing strategies and developing competitive offers.Knowledge of Arabic and English languages

Sales Support: Assist the sales team by preparing quotations, sales orders, and invoices. Manage and update the customer database, ensuring that all information is accurate and up to date. Coordinate with the procurement team to ensure the availability of machines and parts. Follow up on pending orders, ensuring timely delivery and addressing any issues that may arise. Maintain records of sales activities, including customer interactions, inquiries, and sales orders. Customer Relationship Management: Respond to customer inquiries via phone, email, or in-person, providing product information and support. Schedule and coordinate customer meetings, demonstrations, and site visits. Assist in resolving customer complaints or issues, escalating to the sales manager when necessary. Provide after-sales support, ensuring customer satisfaction and fostering long-term relationships. Coordination and Communication: Liaise with the logistics team to arrange the shipment and delivery of heavy machines. Coordinate with the finance department to ensure payment terms and conditions are met. Communicate with manufacturers or suppliers regarding product availability, specifications, and lead times. Collaborate with the marketing team to support promotional activities and sales campaigns. Reporting and Analysis: Prepare and distribute sales reports, analysing sales trends and performance metrics. Monitor sales targets and assist in developing strategies to achieve them. Track inventory levels, coordinating with the warehouse team to manage stock effectively. Provide insights and feedback to the sales team on market trends, customer preferences, and competitive activity. Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination. Undertake additional job roll-related tasks as necessary to support the company's mission and operations. Carry out additional tasks as requested by management.

Record expense reimbursements.Check the compliance of bills and the standardization of approval processes in expense reimbursements.Cooperate in expense analysis and issue expense reports.Manage personal reserve funds and urge repayment of loans exceeding 2 months on time.Connect with the general ledger and human resources department to accurately calculate labour costs such as salaries, overtime pay, bonuses, etc6. Monitor and verify expense claims to ensure adherence to company policies.Assist in the preparation of budgets and forecasts related to expenses.Provide support during audits by supplying necessary documentation and reports related to expenses.Perform any other tasks assigned by the Finance Manager.Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination.Undertake additional job roll-related tasks as necessary to support the companys mission and operations.Carry out additional tasks as requested by management.

The Credit Controller is responsible for overseeing the company’s credit policies and managing customer accounts to ensure timely collections. The role involves assessing creditworthiness, setting credit limits, following up on outstanding debts, and mitigating financial risks while maintaining strong relationships with clients. Credit Management & Risk Assessment: Evaluate new and existing customers' creditworthiness by analyzing financial statements, payment history, and market conditions. Establish and monitor credit limits based on company policies and financial assessments. Develop and enforce credit control procedures to minimize overdue balances and bad debts. Monitor customer accounts and highlight potential credit risks to the management. Ensure compliance with local regulations and company policies regarding credit management. Collections & Account Reconciliation: Follow up with customers on outstanding invoices via calls, emails, and official reminders. Work closely with the sales and finance teams to ensure timely payments and dispute resolution. Prepare and maintain an accurate aging report of receivables and overdue accounts. Negotiate repayment terms with customers facing financial difficulties while safeguarding company interests. Reconcile customer accounts to resolve discrepancies and ensure accurate record-keeping. Reporting & Documentation: Generate regular reports on accounts receivable, collections performance, and overdue accounts for management review. Maintain up-to-date records of credit approvals, outstanding debts, and collection efforts. Provide insights and recommendations to improve the company’s credit policies and collection processes. Stakeholder Coordination: Liaise with legal teams on disputed accounts and initiate legal action where necessary. Coordinate with sales teams to assess the impact of credit decisions on business operations. Work with external auditors and regulatory bodies during financial audits and compliance checks. Work closely with internal departments, including Marketing, Operations, Parts, Service, HR, Finance, Warehouse, and Logistics, to ensure seamless coordination. Undertake additional job roll-related tasks as necessary to support the company's mission and operations. Carry out additional tasks as requested by management.Key Performance1. Excellent negotiation and communication skills.2. Strong analytical and problem-solving abilities.3. Attention to detail and accuracy in financial reporting.4. Ability to work under pressure and manage multiple accounts effectively.5. Knowledge of local financial regulations and credit risk management best practices.6. Proactive and results-driven approach to debt recovery7. Reduction in overdue receivables and bad debt ratio.8. Timeliness and accuracy of credit risk assessments.9. Efficiency of collection processes and customer dispute resolution.10. Compliance with credit policies and financial regulations.

Job Overview:We are looking for a highly skilled Recruitment Specialist to join our team. The ideal candidate will have extensive experience in recruitment, particularly in the Heavy Machinery/construction machinery industry, and a deep understanding of Applicant Tracking Systems (ATS) and HCM. This role will require a strong background in data management and hiring processes to help us identify and attract top talent for key positions.Mandatory Skills and Qualifications:Experience: Minimum of 2-3 years of recruitment experience, with a focus on hiring within the Heavy machinery/construction machinery field.Experience in recruiting for various marketing, sales, and service positions (such as Service Engineers, Service Technicians, Forklift Operators, Crane Operators, etc.).ATS Expertise: Proficiency in using Applicant Tracking Systems (ATS) for efficient recruitment and data management.Data Management: Strong skills in data management, ensuring candidate and recruitment-related information is organized, accurate, and easily accessible.Recruitment Experience: Demonstrated experience in full-cycle recruitment, including sourcing, interviewing, and closing candidates.Industry Knowledge: A solid understanding of the construction machinery industry, including key roles, technical requirements, and market trends.Communication: Strong interpersonal and communication skills to interact effectively with both internal teams and external candidates.Attention to Detail: Exceptional attention to detail, especially in managing candidate data and recruitment processes.