Jobs in Management Consulting companies, Qatar

Job SummaryWe are looking for a Quality Assurance Specialist to monitor and improve service quality across IT Service Desk operations. The role focuses on reviewing calls, emails, and tickets, ensuring compliance with SLAs, KPIs, and process standards, identifying gaps, and supporting continuous improvement.Key ResponsibilitiesReview and evaluate calls, emails, tickets, and overall support handling quality.Monitor compliance with SLAs, KPIs, SOPs, and service processes.Check ticket quality, documentation, categorization, and closure accuracy.Identify recurring issues, quality gaps, and improvement opportunities.Prepare QA reports with findings, trends, and action plans.Share feedback with team leads and support coaching activities.Support RCA, knowledge base updates, and service improvement initiatives.

Work closely with Sales, Inside Sales, and Finance teams to ensure smooth deal handovers and accurate billing.Establish, implement, and maintain Standard Operating Procedures (SOPs) to improve operational efficiency.Ensure compliance with company policies, documentation standards, and audit requirements.Coordinate cross-functional teams to ensure timely execution of projects and services.Oversee deployment of outsourced IT and cybersecurity personnel at client sites.Manage recruitment coordination, onboarding, attendance tracking, and contract renewals.Monitor staff performance, utilization, and client satisfaction.Maintain accurate records of outsourced resources, including timesheets and billing alignment.Coordinate recruitment activities including job postings, screening, interview scheduling, and onboarding.Manage employee documentation including contracts, personal files, and HR records.Handle internal HR operations such as QID processing and renewals in coordination with PRO.Medical insurance enrollment and renewals.Visa processing, labor contracts, and residency compliance.Liaise with PROs for government-related documentation and approvals.Track attendance, leave management, and timesheets for both internal and outsourced staff.Support employee engagement and assist in resolving basic HR-related queries.Coordinate training, certifications, and performance review processes.Ensure compliance with local labor laws and company HR policies.Support Finance in reconciling vendor invoices and client billing.Track operational costs, resource expenses, and project profitability.Assist in preparing weekly and monthly operational and financial reports.Support budgeting and forecasting related to operations and manpower.Act as a point of contact for operational and service delivery communication with clients.Provide regular updates on project status and coordinate post-delivery support.Address client concerns and ensure timely resolution in coordination with internal teams.Maintain strong client relationships through professional and transparent communication.

Job Purpose: The Sales Coordinator & Sales Professional is responsible for coordinating all sales activities, managing client interactions, generating new business opportunities, and supporting internal teams to ensure seamless delivery of services. Key Responsibilities: Sales Coordination & Client Management: • Respond to client inquiries via phone, email, or in-person meetings regarding services offered by the company. • Coordinate the preparation of service proposals, agreements, and presentations tailored to client needs. • Gather client requirements and provide tailored service solutions. • Handle deal closures, negotiate terms, and finalize agreements. • Attend deal closing meetings and check client satisfaction post-deal closure. • Maintain accurate records of client interactions, service agreements, and deal progress. • Generate and submit regular reports on sales activities and performance metrics. • Provide insights and feedback to management to improve service offerings. • Follow up on document renewal lists with the PR Department. Client Outreach & Market Development: • Visit prospective and existing clients to promote company services and generate business opportunities. • Identify and approach potential clients through networking and referrals. • Represent the company at client locations, exhibitions, and business meetings. • Collect market intelligence during client visits and share insights with management. Collaboration & Administration: • Collaborate with operations, administration, and other internal teams to ensure smooth service delivery. • Manage administrative tasks such as scheduling meetings, arranging client visits, and coordinating follow-ups. • Lead project meetings in coordination with CRM and concerned departments. • Update daily work progress for accurate tracking. Market & Client Relationship Management: • Conduct market research to identify potential clients, business trends, and opportunities for service expansion. • Stay informed about industry developments, competitor activities, and client needs. • Build and maintain strong relationships with existing clients to foster trust and encourage repeat business. • Address client concerns or complaints promptly to ensure satisfaction. • Work towards achieving sales targets by coordinating and optimizing the sales process.

Design and optimize transformer designs for various applications, ensuring compliance with international standards and client specifications.Prepare and deliver technical presentations and training sessions to internal and external stakeholders.Stay abreast of the latest advancements in transformer technology and materials, incorporating them into designs as appropriate.

Design and implement advanced substation automation systems, ensuring seamless integration of protection, control, and monitoring functions.Develop and update control system documentation, including schematics, logic diagrams, and operation manuals, ensuring clarity and accuracy.Provide technical support and training to operations and maintenance personnel, empowering them to effectively manage substation control systems.Stay abreast of industry trends and technological advancements, proactively recommending and implementing system upgrades and enhancements.

Perform detailed relay settings calculations and coordination studies using industry-standard software, optimizing protection system performance.Stay current with industry trends and advancements in protection technology, recommending and implementing improvements to existing systems.Collaborate with other engineering disciplines, such as transmission planning and operations, to ensure seamless integration of protection systems.

Provide expert-level technical support for software applications, troubleshooting complex issues and guiding users to solutions.Manage and prioritize support requests, ensuring timely and effective resolution of all reported problems.Conduct root cause analysis for recurring issues, implementing permanent fixes and process improvements.

Design and implement PLC and SCADA systems for industrial automation projects, ensuring seamless integration and optimal performance.Stay current with the latest PLC and SCADA technologies, actively seeking opportunities to enhance skills and improve system performance.Ensure adherence to safety regulations and industry best practices throughout the entire project lifecycle, prioritizing safety above all else.

Design and implement PCS 7 control system solutions, ensuring seamless integration with existing infrastructure.Stay current with the latest PCS 7 technologies and industry best practices, continuously improving system knowledge.Adhere to safety regulations and company policies, contributing to a safe and secure working environment.

Minimum 5-years of experience in transmission substations. Experienced in substation protection modification, wiring, scheme testing, back up relay and signal testing.

Create detailed mechanical drawings and specifications using CAD software, ensuring precision and adherence to industry standards.Collaborate with engineers and product designers to understand project requirements and translate concepts into functional designs.Review and revise designs based on feedback from team members and project stakeholders to ensure optimal performance and manufacturability.Prepare and maintain documentation related to design changes, revisions, and project progress to facilitate effective communication.

Develop detailed electrical schematics and layout drawings using CAD software to ensure accuracy and compliance with industry standards.HBSC, high voltage, ELV, low voltage , shop drawing preparationCollaborate with engineers and project managers to understand project requirements and translate them into effective design solutions.Review and revise existing drawings based on changes in project scope or specifications, ensuring all updates are documented accurately.Ensure compliance with electrical codes and safety regulations by performing thorough checks of all designs before submission.