Performs repair services and other mechanical works in the Center to achieve targets in areas of customer satisfaction, gross service sales by adhering to the company mission, vision and values and applying the standard operating procedures.Description Performance Indicators Service Sold Hours & Productivity Volume & Percentage Fix it Right ratio Percentage Number of Back Jobs / Repeat Repair Volume (Zero Back Jobs) 5S Percentage (in JS evaluation) 5. MAJOR ACTIVITIES: Description 1 Performs repairs as per customer’s request through proper execution and Chief Technician’s close supervision within the promised delivery time and estimated cost to meet the customer satisfaction 2 Conducts preliminary inspection/ evaluation of the vehicle using mechanical tools and equipment with the supervision of the service Chief Technician to assess the exact damage and extent of repair 3 Participate in the resolution of high-technical problems such as NVH related cases with the assistance of the Team Leaders (Workshop Floor Manager/Chief Technician) through Diagnostic test & examination to ensure that the appropriate repair is done 4 Executes the center after sales responsibilities (i.e. vehicle repairs and periodic maintenance) to ensure that all activities are carried out as per the company’s policies and procedures through effective communication and supervision of the Team Leader 5 Ensures highly satisfied Guest by executing a Guest Centric mindset to achieve high quality after sales activities through an effective monitoring of the Team Leader in the Center in accordance to service standards 6 Coordinate with the Job Controller in feeding correct data (operation number), recording of the repairs carried out and updating the status of vehicle delivery through the use of the Computerized Time Control Sheets in determining the productivity (man-hour) analyses 7 Receives and understand technical information, service bulletins and daily functional activities from the Team Leader through regular meetings and updates in order to enhance technical skills and achieve smooth after sales business operations 8 Deliver service achievements by supporting and assisting center after sales marketing campaigns, promoting center Kaizen activities as well as adjustment to business strategies to achieve set center targets 9 Performs the suitable use of all the service facilities, tools and equipment to ensure that the Service Center are operating in accordance to the policies related to safety, welfare, integrity and branding image of the company 10 Executes assigned activities according to the company’s standard operating procedures through coordination with the center service teams in achieving pre-determined center operational targets