Supervise and monitor daily customer service activities (calls, WhatsApp, email)Ensure timely, professional, and personalized responsesHandle escalated complaints and sensitive client mattersCoordinate between customer service, operations, and delivery teamsOversee billing, proforma invoices, and discount approvalsMaintain accurate records of client communicationTrain and mentor customer service team membersEnsure strict confidentiality of client and brand informationMandatory SkillsFluent in English and ArabicStrong leadership and team management abilitiesExcellent professional and diplomatic communication skillsExperience managing WhatsApp and telephone-based service channelsStrong complaint-resolution and problem-solving skillsKnowledge of billing and invoicing proceduresBasic understanding of garment care processes preferredPersonal QualitiesMature, responsible, and well-presentedCalm under pressureHighly organized and detail-orientedStrong decision-making abilityCustomer-focused with a service excellence mindset