Job Description:

We are seeking an experienced and highly skilled IT Business System Analyst to bridge the gap between business needs and technology solutions. In this role, you will analyze business processes, gather requirements, and collaborate with technical teams to implement and optimize IT systems, ensuring alignment with organizational goals.

As part of the IT team, the incumbent will work closely with all the departments of the Organisation. The role is based in Hamad Port in Doha, Qatar, and reports to the Head of Business Solutions.

Key Responsibilities:

● Business Analysis & Requirements Gathering:

○ Work closely with stakeholders to understand business needs and translate them into functional IT requirements.

○ Document business processes, work flows, system interactions and integrations.

○ Conduct gap analysis and recommend process improvements.

○ Facilitate workshops, work closely with business stakeholders, IT teams, and vendors to design and implement business solutions.

● System Implementation & Support:

○ Assist in the design, development, and deployment of IT systems, ensuring alignment with business requirements.

○ Work with vendors and Managed Service Providers (MSPs) to resolve technical and functional issues.

○ Assist in change management and user training to ensure smooth adoption of new solutions.

● Testing & Quality Assurance:

○ Develop test cases, conduct system testing, and support user acceptance testing (UAT).

○ Ensure system changes and upgrades do not disrupt business operations.

● Project Management & Documentation:

○ Assist in IT project planning, tracking progress, and ensuring timely delivery.

○ Understanding of Agile, Scrum, and Waterfall methodologies

○ Create and maintain technical documentation, user guides, and training materials.

○ Apply PMI methodologies and best practices to manage project scope, timelines, and deliverables.

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