Provide Technical Support: Respond to user inquiries and support requests via phone, email, chat, or in person. Diagnose and resolve technical hardware and software issues in a timely manner.Troubleshooting: Analyze problems related to desktop systems, applications, network connectivity, printers, and mobile devices. Identify solutions or escalate issues to specialized teams if needed.Software & Hardware Management: Assist with the installation, configuration, and updates of software applications i.e. Print management software , Document Management software etc. on different operating systems i.e. Windows, Mac, Linux etc and hardware devices i.e. Multifunction printers , Card readers, Biometric terminals etcIncident Management: Track, log, and update support tickets in a timely manner . Ensure that issues are resolved according to service-level agreements (SLAs).User Training & Documentation: Create and maintain support documentation for common issues and resolutions. Provide training or guidance to users on software applications, tools, and IT best practices.Collaboration: Work closely with Reseller , End customer teams to escalate and resolve more complex technical issues to VendorsContinuous Improvement: Suggest improvements to current systems, processes, or workflows to enhance efficiency and user satisfaction.

Experience in B2B sales of Enterprise software solutions Build and maintain strong relationships with clients and partners.Identify and pursue new business opportunities to expand the company's customer base.Develop and implement business plans to achieve company objectives.Conduct market research to stay up-to-date on industry trends and competitive activity.Lead sales efforts to close new business and achieve revenue targets.Collaborate with cross-functional teams to ensure successful delivery of products and services.Develop and deliver presentations to internal and external stakeholders.Manage budgets and resources to ensure efficient use of company assets.Analyze sales data and identify areas for improvement to drive revenue growth.Monitor and report on key performance metrics to track progress towards business goals.Exposure to Document Management, Print management solutions is desirable.Excellent Verbal and written communication required.Knowledge of Middle East market is preferred