Organize and lead groups of holidaymakers on both Outbound and Inbound Tourism package tours, implementing marketing and sales strategies. Their main responsibility is to ensure a seamless and enjoyable travel experience for clients from beginning to end, offering practical assistance throughout the journey.Assess clients’ needs and recommend suitable travel packages, managing all aspects of travel arrangements including tickets, accommodations, and transportation. Provide travelers with relevant information and valuable resources.Possess full knowledge, skills, and ability to provide all services offered by the travel department, such as flight bookings, ticket issuance, quotations, and travel insurance. Coordinate and accompany vacation groups, executing marketing and sales strategies to promote tours effectively.Minimum Duties & Responsibilities:Attend to clients promptly and courteously, assisting with travel requirementsAnswer incoming calls and make reservations according to client needsListen to customer requirements and present appropriate servicesProvide clients with up-to-date information and cost-effective travel solutionsAdvise on upcoming products and discuss special promotionsNegotiate terms and conditions before closing salesReview sales performance and aim to meet or exceed targetsHandle full reservation and ticket sales services, including issuing, re-issuing, voiding, and refundsManage hotel bookings, transfers, ancillary services, and other related travel servicesHandle VIP, corporate, and walk-in clientsStay updated on travel requirements and airline regulationsMaintain client database and establish loyal relationshipsUnderstand 24/7 service and attend to emergency calls after hoursAssist management with collecting payables and handling local purchase ordersReport sales services daily and provide weekly sales reportsPromote and sell tour packages, designing flexible options to suit different needsCheck tickets, seat allocations, and ancillary services for clientsHandle groups and FIT tours, discussing points of interest along the routeCommunicate information on itineraries, destinations, and cultureEnsure smooth tour operations, including entry to attractions and transportationAddress passenger inquiries and assist with problems that ariseOrganize and attend tourism events, conferences, and exhibitionsMaintain close contact with clients and negotiate with suppliers for better dealsSurvey the market for sales leads and group travel opportunitiesPrepare package tours and secure best airfares in collaboration with suppliersUpdate website and social media with package details and respond to commentsShare promotions and e-flyers via WhatsApp and emailVisit clients for product promotion and address complaintsCultivate relationships with counter staff and stay updated on market faresAdvertise pre-packaged tours to the public and assist during peak seasonsSupport management with tour-related tasks and submit monthly reportsHandle reservations and bookings for various services, including rental cars and cruisesProcess visa assistance for clients traveling to different countries.