Key ResponsibilitiesGather, analyze, and document business requirements (BRD/FRD, user stories).Work closely with banks, fintechs, and internal stakeholders to define solutions.Drive end-to-end understanding of payment transaction lifecycle (authorization, clearing, settlement).Support implementation of payment switch & gateway integrations.Collaborate with tech teams on API integrations and system workflows.Handle reconciliation, dispute management, and chargeback processes.Ensure compliance with AML/CTF, sanctions, and PEP screening requirements.Coordinate and manage UAT cycles, test cases, and defect tracking.Perform data analysis (SQL) for validation and reporting.Ensure alignment with card schemes (Visa/Mastercard) and UAE payment systems.Primary Skills (Must-Have)Strong experience in requirement gathering (BRD/FRD, user stories)Deep knowledge of payments domain (cards, POS, ATM, online payments)Understanding of transaction lifecycle (authorization, clearing, settlement)Experience in payment switch/gateway integrationsKnowledge of ISO 8583 basicsStrong stakeholder management (banks, fintechs, vendors)Experience with API integrations and system workflowsHands-on with SQL / data analysisExperience in UAT coordination and defect managementSecondary Skills (Good-to-Have)Knowledge of reconciliation & chargebacksUnderstanding of AML/CTF compliance, sanctions & PEP screeningExposure to UAE payment ecosystem (UAESWITCH, local schemes)Familiarity with Visa / Mastercard processing systemsExperience in Agile/Scrum environmentsBasic understanding of microservices architectureRole ExpectationsStrong functional expert in payments domainBridge between business and technology teamsDeliver clear, structured, and actionable requirementsEnsure smooth delivery and compliance in payment implementations

Sales Manager / Software SalesLocation: UAE (Dubai)Experience: 8+ YearsOverview: We are seeking a strategic and results-oriented IT Business Manager to join our team in the UAE. The ideal candidate will be responsible for overseeing all aspects of IT business operations, managing client relationships, and driving growth in the region through effective business development strategies.Responsibilities:Develop and implement strategic plans to expand the company’s IT business in the UAE market.Identify and pursue new business opportunities within the IT sector, including IT infrastructure, software solutions, and IT services.Build and maintain strong relationships with key clients, partners, and stakeholders.Collaborate with internal teams to develop customized IT solutions that meet client needs and address market demands.Lead the sales process from initial contact through to contract negotiation and closure.Monitor market trends and competitor activities to identify opportunities for growth and innovation.Prepare and deliver presentations and proposals to prospective clients.Ensure high levels of customer satisfaction and retention through effective account management practices.Manage a team of IT professionals, providing leadership, guidance, and support to achieve business objectives.Requirements:Proven experience as an IT Business Manager or in a similar role within the UAE market.Strong knowledge of IT products, services, and solutions, with a solid understanding of industry trends.Demonstrated success in business development and sales, with a track record of achieving revenue targets.Excellent communication, negotiation, and presentation skills.Ability to work effectively in a multicultural environment and build relationships across diverse stakeholders.Bachelor’s degree in Business Administration, Computer Science, IT, or a related field; Master’s degree is a plus.Knowledge of local business practices and regulations in the UAE.