Job descriptionAutomotive Service Advisor Job Description:• Greet and develop an ongoing relationship with customers• Answer service/repair calls and understand the problem, scheduling appointments, estimating costs (after discussion with technician and GM), assign technician, communicate timelines and follow through• Document all call records and maintain daily jobs tracking, vehicle details, services offered, price etc• Set up service appointments that align with the customer and technicians’ schedules• Serve as liaison between the service manager, shop foreman, parts personnel, technicians and warranty administration• Inspect vehicles and apply proper resources to accurately identify and verify vehicle mileage and service needs• Provide customers with information on part warranties and potential savings• Maintaining up-to-date knowledge about their employer’s range of services and contacting customers to update them about offers and promotions• Identify repeat repairs in customer’s best interest• Work with technicians to determine necessary repairs and possible alternatives to cut costs for the customer• Write and verify accurate repair orders and include supporting documentation