Job Description: Team Leader - Tele caller / Telesales (Dubai)Location: Dubai, UAE (Candidates will be hired from India)Employment Type: Full-TimeVisa, Food, and Accommodation: Provided by the CompanyJob Summary: We are seeking a dynamic and experienced Team Leader for our telecalling team in Dubai. The ideal candidate will be responsible for managing a team of telecallers, ensuring they meet performance targets, and maintaining a high standard of customer interaction. This role requires a leader who can motivate, train, and guide the team to achieve excellent results in a fast-paced environment. Immediate joiners are preferred.Key Responsibilities:Lead, supervise, and manage a team of telecallers to achieve daily, weekly, and monthly targets.Monitor team performance, provide feedback, and implement strategies to improve efficiency and productivity.Train and mentor new team members, ensuring they are well-versed in company products and telecalling techniques.Develop and maintain a positive and energetic work environment to boost morale and team spirit.Handle escalated customer calls, providing resolutions and ensuring customer satisfaction.Prepare and present performance reports to senior management.Ensure compliance with company policies and procedures.Experience: Minimum of 2-5 years of experience in a telecalling or call center BPO environment, with at least 3 years in a leadership role.Qualifications:Proven experience as a Team Leader or similar role in a telecalling/telemarketing environment.Strong leadership and team management skills.Excellent communication and interpersonal skills.Ability to motivate and inspire a team to achieve high performance.Experience in customer service or sales.Knowledge of CRM systems and telecalling software is an advantage.Flexibility to work in shifts if required.Immediate availability is a strong plus.Benefits:Visa, food, and accommodation provided by the company.Medical insurance.Annual air ticket to home country.Performance-based bonuses.How to Apply: Interested candidates from India who meet the above criteria are invited to submit their updated CV along with a cover letter. Immediate joiners are strongly encouraged to apply.

We're Hiring: Senior Java Developer At FirstPoint It Infrastructure, we're on the lookout for a seasoned Java Developer with a robust technical background and a passion for pushing the boundaries of technology. If you have at least 5 years of experience and are skilled in cutting-edge development practices, we want you on our team!Experience Level: 5 to 6 yearsSalary Range: 5000-7000 AEDJob Location: Dubai (On Site)Benefits: Food, Accommodation & Transport + Visa + Tickets + Insurance provided. What We Need:Experience: Minimum 5 years of in-depth experience in Java development.Core Skills: Expertise in Java with frameworks like Spring and Hibernate. Proficiency in building REST APIs and managing Microservices architectures.Database Management: Strong experience with relational databases such as Oracle and MySQL, and familiarity with NoSQL databases.Development Tools: Proficiency in using Git, Postman, and continuous integration/continuous deployment (CI/CD) pipelines.Cloud & DevOps: Practical knowledge of AWS services and basic DevOps practices.Methodology: Solid understanding of Agile methodologies, with a proactive and collaborative approach to projects. Why Join Us? Competitive compensation package, including comprehensive benefits.Opportunities for career advancement in a fast-growing tech environment.Collaborative culture that thrives on innovation and new ideas.Supportive and diverse team environment.

ResponsibilitiesFormulate business strategy with others in the executive teamDesign policies that align with overall strategyImplement efficient processes and standardsCoordinate customer service operations and find ways to ensure customer retentionEnsure compliance with local and international laws (e.g. data protection)Oversee the implementation of technology solutions throughout the organizationManage contracts and relations with customers, vendors, partners and other stakeholdersEvaluate risk and lead quality assurance effortsOversee expenses and budgeting to help the organization optimize costs and benefitsMentor and motivate teams to achieve productivity and engagementReport on operational performance and suggest improvementsRequirements and skillsProven experience as Head of Operations, Operations Director or similar leadership roleFamiliarity with all business functions including HR, call centerExperience with implementing IT systemsKnowledge of data analytics and reportingGood with numbers and financial planningOutstanding communication and negotiation skillsExcellent organizational and leadership abilityAnalytical mindProblem-solving aptitude

ResponsibilitiesDefine configuration specifications and business analysis requirementsPerform quality assuranceDefine reporting and alerting requirementsOwn and develop relationship with partners, working with them to optimize and enhance our integrationHelp design, document and maintain system processesReport on common sources of technical issues or questions and make recommendations to product teamCommunicate key insights and findings to product teamConstantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customerRequirements and skillsPrevious experience in Business / Systems Analysis or Quality AssuranceA degree in IT / Computer ScienceProven experience in eliciting requirements and testingExperience in analysing data to draw business-relevant conclusions and in data visualization techniques and toolsSolid experience in writing SQL queriesBasic knowledge in generating process documentationStrong written and verbal communication skills including technical writing skills