Customer Onboarding: Ensure smooth onboarding of new clients by explaining processes, products, and services effectively. Account Management: Maintain and grow relationships with existing customers. Monitor customer health scores, understand customer needs, and ensure their satisfaction with the company’s products and services.Feedback and Advocacy: Collect, analyze, and address customer feedback. Act as a liaison between the customer and internal teams to ensure customer needs are met and to drive service improvements.Renewals and Upselling: Identify opportunities for upselling and cross-selling services within the existing customer base to maximize customer value and company revenue.Customer Retention: Develop and implement customer retention strategies.Reporting and Metrics: Provide regular reports on account status, challenges, and opportunities. Use CRM systems to track customer interactions, analyze data, and report on KPIs like customer satisfaction and retention rates.Skills and QualificationsEducational Background: Typically a bachelor’s degree in Business Administration, Marketing, Communications, or a related field.Experience: Previous experience in customer service, sales, or admin management.Communication Skills: Excellent verbal and written communication skills, with the ability to convey complex ideas and persuade various stakeholders.Analytical Skills: Strong ability to analyze customer data, understand trends, and make data-driven decisions.Interpersonal Skills: Strong relationship-building skills, empathy, and the ability to engage with diverse customer bases.