About The RoleAt Hamad International Airport , we believe that success starts with exceptional people. We are on keen on finding the right personnel who will be responsible to gather intelligence to customer behaviors and industry standards, with the aim of developing improvements programs that support the creation and maintenance of a customer centric airport environment. Develops methods to measure performance standards within the Terminal operations department.Key Accountabilities Lead the review of internal/external procedures and processes by recommending and implementing relevant changes through training programs and customer service awareness campaigns to achieve operational efficiency and improved customer service standards Support the implementation of HIA Brand identity at workplace through regular audits to ensure that the prescribed Hamad International Airport branding applied is in line with Customer Service Manual Updating periodically the customer services manual by analyzing customer service reports and trends, reviewing and make recommendation for major operational changes in order to improve associate processes. Accountable to improve service delivery by collecting case studies, developing learning and training materials for frontline staff, introducing interactive tools and techniques as identified by market trends for successful interactions with customers and various stakeholders Support the Customer Service Manager in making decisions for internal and external customer experience improvements by collecting and liaising with Customer Research Analysis to reviewing the survey outcomes and develop action plan to improve the customer experience. Investigate customer related complaints/complements from internal communications processes and respond by compiling incident reports and recommending corrective actions. Reduce impact of emergency or major operational disruption affecting Hamad International Airport by supporting and monitoring the delivery of HIA service recovery tools to safeguard overall customer experience, support operational demand increase during peaks, disruptions by working along Terminal Operations team during these hours to cope with increase demand of passengers, and monitoring the quality of services. Perform any other duties related to his/her department as directed by the Head of Department. QualificationsAbout the Candidate: Min 4 years of relevant experiencePrevious experience in Airport operationsPreferred To Have Training QualificationExperience in classroom training .Experience in Corporate Training And DesignExperience in Contact Centre ManagementExperience in people management and leadership within an airport operational environment

About The RoleThe air freight industry landscape is entering an accelerated phase of change and transformation. From digitalising the end-to-end value chain, to fortifying a true e-commerce experience, to the launch of digital freight marketplaces, and much more. At Qatar Airways Cargo, we recently launched our VISION 2027 Roadmap as part of The Next Generation programme. The roadmap encapsulates the journey to bring about changes both internally and externally with the objective to simplify business engagements with Qatar Airways Cargo regardless whether the task on hand is complex or simple.To support our VISION 2027 roadmap, we are looking for talents – the bold, the imaginative and the change-maker. All of whom will support Qatar Airways Cargo’s position as a true leader in the air freight industry. If you want to make an impact, to grow your experience and to challenge your comfort zone, then join us at Qatar Airways Cargo and be part of The Next Generation of change-makers.Become the ambassador and the orchestrator of Qatar Airways Cargo VISION 2027.As the business expands, we are pleased to announce an incredibly exciting opportunity to be part of Qatar Airways Cargo’s Customer Experience Team in Doha as a Customer Service Coordinator. Join the #MovedByPeople family and leave a mark as part of Cargo Customer Experience Team.In this role you will be responsible for supporting business case development and engage in dialogue with Corporate Planning and Cargo Scheduling to continuously improve the overall cargo capabilities of the Group.If you are a proactive person, results-oriented, willing to engage an international community and inspired to shape the future of air cargo industry with us, you are our candidate!As part of your role, your additional responsibilities will include the following: Providing outstanding customer service to improve customer satisfaction and relationships as well as interacting with customers, providing information to inquiries relating to the services of QR Cargo. Resolving customer complaints via phone and email in a timely and appropriate manner. Accurately tracking customer queries using Qatar Airways Cargo tools to facilitate reporting and identification of common inquiries, maintaining an accurate database of customer queries with actionable data output. Handle irregularities or discrepancies and ensure the concern departments are involved to resolve the issue Coordinate with Cargo Operation Team, Outstations and Sales teams in order to respond to queries on shipments and report status back to customer Work closely with fellow team members and team supervisors on unresolved cases Identify area for improvements QualificationsBe part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.Together, everything is possibleAbout You Relevant Vocational, Tertiary or Trade qualification Working knowledge of cargo operations and processes At least 2 years of experience in aviation, preferably within air cargo industry or in logistics and supply chain Good problem-solving skills with strong motivation to learn Fluency in written and spoken English. AboutAbout Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.How To ApplyIf you’re ready to join a progressive team and have a challenging and rewarding career, then apply now by uploading your CV and completing our quick application form.

About The Role   You will be responsible to supporting the business with month end closing, financial analyses, budgeting / forecasting, variance analyses, management reporting and financial business cases. Focus on creating added value in order to improve decision making and streamlining processes.   Roles And Responsibilities   Perform month end closing activities to ensure completeness and accuracy of revenue and costs. Analyze and report actual revenues and costs; prepare root-cause variance analyses reporting to management on periodic basis (monthly, quarterly, and annually). Prepare annual budget submissions in-line with key management strategies/targets. Control spend to ensure targets are achieved and recommend measures. Review business case proposals generating incremental revenues or cost reduction, including CMC submissions. Review QCCs, PRs, contracts / agreements for financial compliance. Perform other department duties related to his/her position as directed by the manager of the Business Finance department.   Be part of an extraordinary story   Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.   Qualifications   About You   Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience Strong eye for details and analytical skills with the ability to review variances, analyses and interpret data, understand business cycle and their impact on the profit and loss account. Must have excellent analytical skills, including Microsoft Excel, Power Point etc. Must have excellent organizational ability to be able to set priorities, handle multiple responsibilities /work interruptions, and meet deadlines. Good knowledge of accounting system.   Preferred: Tableau and Power BI are an asset   About Qatar Airways Group   Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About The Role   You will be responsible to perform operations tasks for all procurement requirements in a given or group of product categories, adhering to agreed timelines, interfacing with internal customers and suppliers to ensure compliance to process in a timely and effective manner.   Roles And Responsibilities   Evaluate specification accuracy put forward by user departments and assist Procurement Specialist/Senior Procurement Specialist in processing requests. Responsible for negotiation with suppliers on costs and commercial terms for low to medium value goods and services. Proactively seek to provide solutions to operational problems such as delays, lack of supplier's responses. Create, review and maintain relevant Procurement activities i.e. purchase orders, item codes to support operational requirements. Responsible for Tender administration generally including creating system documents, printing and approvals circulation, checking for all required documents, grammar and spelling, calculations so that approving managers may proceed. Use leading practice procurement tools to implement the sourcing strategies including: Supply base profiles and Summary of quotations Prepare reporting data and obtain validation from Procurement Manager to ensure common data is recognized and agreed.   Be part of an extraordinary story   Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.   Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.   Together, everything is possible.   Qualifications   About You   Bachelor's Degree or Equivalent with Minimum 3 years of job-related experience Numeracy and the ability to present data clearly and accurately. Planning, Problem Solving and Decision Making abilities. Airline, Middle East or Category Specific experience is an asset.   About Qatar Airways Group   Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About The Role   Responsible for monitoring Tax Treaties to be entered, ensuring timely payment of tax liabilities and required filing in order to ensure full compliance with the tax laws for assigned countries where Qatar Airways operations exists and also other regulatory laws while maintaining confidentiality of QR financial information.   Responsibilities   Ensure full compliance with tax laws (both direct and indirect tax) in destination countries where Qatar Airways operates by closely coordinating with external and internal stakeholders. Process the tax payments in accordance with the deadlines, plan for job in advance and liaise with internal stakeholders. Ensure Qatar Airways complies with Qatar tax regulations including the deductions and treatment of any withholding tax due. Prepare tax schedules and financial statements for tax compliance. Prepare the necessary documentation in order to remain compliant with Global Transfer Pricing Policy Prepare analysis and supporting documents on potential tax opportunities/positions and collaborate with Tax Strategy & Planning Team for further analysis. Implement processes and systems to ensure efficient and effective management of tax operations. Work with line managers on maintaining an up-to-date tax and compliance ready reckoner for HO and outstations through regular review of any changes in compliance requirements. Coordinate with contracts department to support finalization of contracts to appoint tax consultants and auditors within the set timeframes. Perform other department duties related to his/her position as directed by the Head of the Department.   Be part of an extraordinary story   Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.   Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible.   Qualifications   About you   Essential   Bachelor’s Degree in Finance/ Accounting or Diploma in Taxation. Minimum 3 years of job-related experience Proficient in Microsoft Office (Excel, Word, Outlook and PowerPoint) Excellent written and verbal communication skills Strong analytical and problem-solving skills Ability to work and coordinate with different departments   Preferred   Experience working within the aviation industry. Experience using Oracle ERP   About Qatar Airways Group   Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.   So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

We are currently recruiting for Operations Administrator to work with Customer Contact Centre’s Department.   The role is responsible of ensuring efficient administrative operations of real time management, scheduling and planning. Ensure WFM tool is up to date to capture real time data and stats. Ownership of the floor-to-manager site performance of deliverable KPl’s.   Operational Accountabilities Include   Create and maintain segments on each agent profile relating to attendance, shifts preferences, any planned trainings or meetings or breaks and update this segment entry in the WFM so that the official schedule is populated with the most current and accurate schedule exceptions. Coordinate the distribution of the various weekly and monthly agents' roasters and administer the shift trades workflows. Keep track of agents' attendance, agents' annual leaves, breaks, sick leaves, etc and generate and/or verify agents' productivity reports. Real time steering and skilling of Customer Service Agents (CSA) driven by the real time trends to meet defined performance targets daily (Service levels, abandoned percentage, average handling time, Occupancy, Average speed of answer and queue accessibility) and achieve performance consistency based on business requirements. Real-time resource for voice and non-voice tasks for efficient resource optimization and blending. Manage non-voice queue maintaining productivity and service level goals. Identify intraday trends as they develop and recommend the impact on resources and KPls to the business units. Balance service delivery along with site occupancy. Acts as an interface between site internal departments as well as to other QR CCC locations and HO. Break optimization and re-scheduling of daily exceptions to meet scheduling requirements. Convert information provided by management team about internal and external service impacting activities to utilize real-time resource adjustments. Report and highlight aberration against any KPl’s on real time, through reporting and escalation matrix. Tracking daily attendance for the centre along with reporting late logins. Maintain real time management information dashboards. Real time and Adhoc report showcasing real time performance, shrinkage and trends. Regularly analyze data and provide insight to scheduling and planning team to optimize performance and productivity. Coordinate with IT related to any Contact centre application or call related incident. Monitor overall office adherence to work schedule to improve availability to customers and alert supervisors of schedule non-adherence in real-time. Handle agents daily break schedule, schedule swaps and during low-call volume work with supervisors to request agents to leave early or allocate resources to alternative tasks ID creation, skill reconciliation, maintenance of skill matrix. Act as a local operational representative for TEC (Telephonic Emergency Centre). Perform other department duties related to his/her position as directed by the Head of the Department.   Qualifications   The successful candidate will have the following qualifications and skills:   Bachelor’s Degree or Equivalent with minimum of 1 year job related experience or high school qualification with minimum 2 years job related experience. Knowledge in Customer Contact Centre Operations Management. Strong MS Office and reporting experience. Ability to analyze the performance data and statistics   About Qatar Airways Group   Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.   Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

Qatar Airways Group continues to expand its global footprint by looking for new ways to support our strategic goals and provide opportunities to develop talent. In line with this vision, we are launching Global Business Services Division in Ahmedabad, India. Our new offices will be located in Prahlad Nagar which is a premium locality popularly known as ‘Corporate Road’ that houses various business parks and commercial hubs in Ahmedabad.   We are looking forward to attract professionals within the Account Receivable (AR) domain across all Levels (Associate, Supervisor and Officers) to be part of this exciting journey.   AR team is responsible for all activities linked to accounts receivables of the network in line with company policies and internal accounting procedures.   Main Responsibilities   Credit & Risk Management   Review and update financial criteria for each market based on risk profiles. Build and maintain the internal and external risk matrix incorporating pre-alerts. Evaluate credit applications for new/existing customers and provide recommendation. Monitor the renewal need and adequate amounts to cover exposure of the financial securities.   Billing   Ensure timely and accurate billing of all invoices.   Collections   Work with stakeholders to ensure all outstanding amounts are recovered from customers and strategic business units. Follow up with business on status, legal and commercial actions to manage dues and keep bad debt on a minimum level. Prepare and monitor aging statistics on timely basis.   Reconciliation   Reconcile AR aging against AR Control accounts, check rate of exchange gain or loss, bank charges, credit and commission. Ensure monthly adequate provision of default and doubtful debts as per policy.   Compliance & Reporting   Perform controls as per internal Control Handbook. Perform sample checks for set-offs to ensure no FIFO and receipts raised can be traced to bank statements. Perform self-audit on all AR processes to identify any non-compliances. Prepare or update SOPs to enhance internal controls and support knowledge retention. Prepare KPIs, dashboards.   Be part of an extraordinary story   Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.   Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.   Together, everything is possible   Qualifications   Bachelor degree in Business/Accounting/Finance Experience with Accounts Receivable processes in a multinational environment; Excellent English language communication; User level knowledge of Microsoft Word, Excel; ERP knowledge, experience with Oracle/JD Edwards is a plus; Experience with Lean/6Sigma is a plus.   About Qatar Airways Group   Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.   So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About The Role   In this role, you will be part of support team providing effective and efficient specialist IT service support to users of Qatar Airways Group. You will be the primary point of contact for portfolio users to troubleshoot technical issues and install OS & applications while responding within defined service level agreements. You will be responsible to act as a subject matter expert (SME) of business customers seeking help related to IT systems. Ensure, maintain, and patch end-user devices to eliminate security vulnerabilities. You have to ensure internal process are strictly followed. You should have hands on experience in troubleshooting laptops, desktops, printers & scanners with extensive efficiency in mail management and respond to user queries & notifications.   Key Responsibilities     Ensure 24x7 smooth operations of IT, implement appropriate corrective and preventive actions to improve systems availability and stability. Ensure that all incidents reported to IT service desk are responded to efficiently and in a timely manner to reduce business impact. Installing/Troubleshooting of Operating Systems, Anti-virus software, MS Office suites and all QR business applications. Good hands-on experience with Windows/Linux/Mac OS environments. Good understanding of Desktops, Laptops, Tablets Mobile devices and latest tech gadgets and features. Research, diagnose, troubleshoot and identify solutions to resolve system issues quickly and efficiently. Adhere to standard process & procedures with timely escalation of unresolved issues to the appropriate internal teams or vendors. Good practice of time management, Prioritization of task and calls with multitasking. Provide accurate information on IT products and services with highest level of customer service. Be attentive and proactive to communicate about upcoming system maintenance/interruption/outage that they may run into and provide potential workaround solutions whenever possible. Provides detailed performance reports to an agreed schedule (or on request), including management summary & KPIs. Conduct Root Cause Analysis of reported incidents in operational systems and ensure accurate changes to system configuration following the standard change management process. Support the delivery of infrastructure projects. Liaise with suppliers and internal teams involved in both projects and operational maintenance of systems. Maintain high confidentiality and integrity in this role. You will play a key role in development and support of IT processes and procedures in line with ITIL V3 and ISO 20000 standards. You will be responsible in facilitating documentation of such processes and procedures for all internal teams of the department.   Qualifications   About you:   Bachelor's Degree in Computer Sciences or equivalent stream with minimum 5 years of relevant experience in technical support of desktops, laptops, printers and other end users’ devices. Working experience with large enterprise of over 5,000 employees. Preferably ITIL V3 foundation or above certified. Preferably with Airport/Airline experience.

About The Role   As Administration Coordinator, you will provide administration support for the smooth functioning of the Food and Beverage department on a daily basis. You will perform secretarial duties, which require the handling of confidential and sensitive information and represent the department through the management of correspondence, telephone and personal contacts. You will also undertake projects as directed by the Senior Manager F&B or Operations Manager in order to support Departmental/Corporate initiatives.   Key Accountabilities Include But Are Not Limited To   Performs various secretarial and administrative duties to support requirements and maintain the department functions smoothly on a daily basis. Handles a wide variety of situations and tasks involving the administrative function of the office. Tactfully handles enquiries and/or refer to appropriate personnel/department. Manages, coordinates and maintains calendar of appointments, travel arrangements, records of communication (documents, faxes, mail) to meet the requirements of the department, to record, filter, disseminate and communicate all incoming and outgoing matters. Provides business documentation support, including report writing, presentation creation and spreadsheet preparation and distribution of such materials. Compiles reports as directed and ensure that all files are complete and properly maintained. Independently manages multiple tasks and assigned projects whilst respecting the deadlines and simultaneously ensuring the integrity of all information and data. Communicates and provides information internally and externally to assist and enable administrative support and effective service to the concerned sections. Refers routine matters to appropriate person for action and follows up to ensure completion. Tracks department staff duty travel papers (exit permits, tickets, per diem allowances, hotel and visas). Establishes a confidential filing system for all correspondence generated to and from the external and internal Department, categorizes and maintains manuals, sensitive correspondence and other source material.   Be part of an extraordinary story   Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.   Join us as we dare to achieve what’s never been done before.   Qualifications   About you   The Successful Candidate Will Have The Following Skills   Relevant Vocational, Tertiary or Trade qualification Certificate in Computer applications – MS office (Word, Excel, Power point, Access) (preferred) Minimum 4 years relevant experience, preferred in hospitality or food & beverage industries Ability to work in a cross culture environment Excellent written and verbal communication skills. Excellent computer skills, including Microsoft Word, Excel and PowerPoint. Maintain confidentiality and self-discipline. Should be motivated, responsible and focused. Self-motivated and highly organised. Strong interpersonal and team working skills. High level of sensitivity and professionalism. Self-starter, having the ability to work independently with minimal instructions. Proven ability to work under pressure to defined timescales. Proven problem-solving abilities.   About Qatar Airways Group   Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.   Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

About The Role   In this role, you will be responsible for planning, co-ordination, execution and monitoring of a range of projects & solutions implementations. You will be managing business function accounts, ensure the delivery of assigned IT projects/solutions, co-ordinate with stakeholders, business users, IT colleagues and management, and vendors. This role involves technical understanding, stakeholder management, and cross functional support Ensure Project plans are realistic, maintained and properly resourced.   Key Responsibilities   Ensure Defined scope is Delivered within time and cost. Ensure the project plan, quality standard, security standard related process are defined and tracked with the release of the solution. Projects are carried out through the defined phases fully complying with HIA IT processes and procedures. Solutions meet agreed requirements and business expectations, are maintainable and meet documented and agreed criteria. This requires that all solutions are adequately tested (functional, non-functional, performance and integration tested) before User Acceptance Testing. Risks are assessed and mitigation/management strategies are designed. Timely and accurate project information and reporting is provided to IT management and business. Responsible for working closely with vendor partners, business users, contract team and track product implementation project throughout the lifecycle (RFI, RFP/RFT, Technical Evaluation, Implementation, Go live etc.). Ensure that assigned systems/applications are adequately supported. Manage the systems/application support teams/suppliers. Analyze system faults, assess severity levels, and provide solutions Link similar problems by users or systems to enable detailed reporting and trend analysis Ensure in service reviews for external suppliers Perform business analysis activities to analyze user requirements, define solutions requirements, and document system specifications. Provide fair and accurate feedback on the performance of resources assigned to projects and application support. Contribute Business – IT strategy and IT budgeting of assigned business units.   Qualifications About you: A degree in Engineering/ Computer Science/ Mathematics/ Sciences with of 7+ years of Aviation project management experience Self-starter, motivated team player and ability to influence others to perform in matrixed project teams Project Management Professional, Prince 2 Certification or equivalent experience Problem solving capabilities, Strong Analytical skills, personal flexibility and agility Should have excellent written and verbal communication skills. Solid organizational skills including attention to detail and multi-tasking skills. Design and develop compliance reports from various data sources Good understanding of international frameworks such as ISO 20000 & ISO 27001

Qatar Airways are excited to be launching a new opportunity to join our Marketing & Communications as a Graphic Designer.   As a Graphic Designer, you will be responsible for developing different types of creative content for the department like invitations, factsheets, banners, displays, invites, RSVPs and other comms requirements along with the updated corporate presentation for the department.   Other Key Responsibilities Are   Defining requirements, developing concepts, visualizing and creating graphics, including illustrations and layouts while making decisions about fonts, images, readability by using latest Graphic designing tools like Adobe photoshop, Illustrator, InDesign etc. to shape the visual aspects of the requirements by the department to create invitations for the local and international events, presentations, Annual report designing, Fact sheet designing etc. Having a thorough understanding of branding and marketing, and be able to find the right style and layout for every project. Determining size and arrangement of copy and illustrative material, as well as font style and size Working and liaising with the team and other stake holders for media requests related to imagery to determine their requirements, timescale and budget and managing their expectations. Keeping stakeholders up to date, listening to and acting on feedback, and explaining the rationale behind Graphic design decisions Maintaining assets and ensure that all collateral conforms with corporate standards. Coordinating production of collateral in support of the teams within the department (Events/PR) Participating in brainstorming sessions and contribute ideas for creative concepts Ensuring designs are aligned with brand guidelines and corporate objectives Creating graphics for social media channels Liaising with external printers or production teams to ensure deadlines are met and material is printed or presented to the highest quality Keeping up to date with design and software trends.   Qualifications   Be part of an extraordinary story   Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community and a world class airline.   Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.   Together, everything is possible.   About You   A successful candidate should possess the following experience and qualifications:   Bachelor’s Degree or equivalent is essential. 5+ years of job-related experience Proven experience in designing creative content for online campaigns, print ads, websites, and even videos Possess skills to create visual text and imagery. Proven skills to create visual communications such as adverts, branding, publicity materials and magazine layout Expertise in Brand & marketing design, print and publication design, invitations, name cards, menus etc. Fluency in English language Exceptional creativity and innovation.   About Qatar Airways Group   Our story started with four aircrafts. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before.   So, whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.   How To Apply   If you are interested in submitting your application and feel that you are a good fit for this role, please fill in our application form and upload your CV for our review.

We have embarked on an exciting digital transformation journey to redesign and reinvent how we digitally interact with our customers. We’re experimenting with new technologies, techniques and approaches to achieve our commercial goals. Lead quality assurance and testing initiatives throughout digital product sprints to ensure the feature definition, development and final digital product delivery meets the acceptance criteria outlined in user stories and features   To achieve our ambition we need you to share your skills and fresh ideas, this includes: Understand product features and service delivery processes to be able to define business acceptance criteria Define and document overall sprint testing plan, test cases and test data for user stories to enable verification of acceptance criteria Work closely with engineers to carry out testing at various phases of delivery such as unit testing and regression testing Autonomously execute testing in various environments within the planned timeframe to support product development Log identified quality issues in detail in order to enable digital product teams to review and re-create scenarios and resolve issues Assess quality shortfalls and determine severity of each to allow prioritization of fixes based on customer and business value Maintain records of test cards and other test payment method usage to facilitate finance audits to prevent financial losses Closely monitor status of any production testing and ensure production tests have no operational or revenue impact by voiding or cancelling production test transactions Measure quality of deliverables and provide feedback and recommendations to product owner on improving team output   Be part of an extraordinary story   Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience.   You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible     Qualifications About you Relevant college or University qualification to minimum Bachelor’s level with 4 years of job-related experience Proven in depth understanding of airline sales marketing and distribution mechanisms Solid knowledge of core airline systems and applications Experience in incident triaging, investigation and resolution Experience in testing automations Previous experience in customer service, customer experience or digital product quality assurance preferably in the travel industry Disciplined, affinity for detailed documentation Strong customer empathy Strong problem solving skills, analytical thinking Understanding of web, mobile technology. Preferred Formal training and certification on airline reservation systems Coding, business analysis, UI/UX development skills.   About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.   How to apply If you’re ready to transform how millions of global users connect, explore, and transact then apply now by uploading your CV and completing our quick application form.

About the role As an Email Developer, you will responsible for the increase of email marketing success by coding, building, and testing email communications. Will be in charge of code responsive text and image-based emails for various promotional, life-cycle, and transactional campaigns by using the latest HTML and CSS email oriented best practices — with a focus on code reusability   Additional accountabilities include: Accept creative (PSD, PDF, lnDesign, JPG) files and then builds, QAs and delivers coded emails and push graphics by using existing and new HTML templates Utilize HTML/CSS and email marketing best practices to create and code interactive experiences for email with maximum efficiency and timeliness Create new HTML email templates and newsletters, and modify existing ones as needed, for internal and external communications Test renderings across multiple email clients and ISPs (Outlook, Google, Hotmail), browsers and ensure messages are mobile friendly Troubleshoot HTML, CSS, and other performance issues in order to examine the build/code of the email so they do not cause these problems. Recommend opportunities to optimize email creative and campaigns based on results of executed emails (e.g. open rates, click-thru rates) and email marketing best practices Proactively work with teammates to improve processes and work methods for greater efficiency Carry out performance analysis on copies and templates to ensure that the email reaches and appears on the devices appropriately Embed the testing and optimisation framework, working with relevant teams to plan, execute and analyse results in order to evaluate and lead to continuous performance improvements Develop and maintain the correct filing and nomenclature of all creative assets for better collaboration and communication within the marketing and brand teams when developing campaigns Perform coding and database maintenance tasks as required which includes but is not limited to web-page and form creation, as well as management of data tables and data sets. Work with other creative and content teams as and when required in order to create elements and assets for emails (imagery, dynamic content, fonts and typography)   Be part of an extraordinary story Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before. Together, everything is possible   Qualifications About you We are looking for a passionate and experienced professional to join the Digital Commercial Team Relevant email development work experience Proficient in responsive email design and front-end development Experience with JavaScript, Adobe Creative Suite Experience with Oracle Responsys Preferably with Liquid, jQuery, PHP, and Adobe Analytics Experience using Oracle Responsys for campaign orchestration and execution Advanced knowledge of HTML for email and email design as well as knowledge of best practices HTML and CSS Familiarity with email marketing and marketing automation technology Knowledgeable of email compliance regulations Testing Coding Quality Assurance Communication Project Management Collaborative   About Qatar Airways Group Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.   How to Apply If you are interested to submit your application and feel you are a good fit for this role, please complete our application form and upload your CV for our review and consideration.