Roles & Responsibilities
Role at this level have the responsibility to systematically support all functions across the organization to ensure best practices in the process of developing, implementing and maintaining policies and procedures across the organization related to Enterprise Content Management System (ECM). In addition the role requires to engage with various functions to facilitate the management of Content at Organizational level and to monitor compliance to enterprise content management system requirements.
The role shall require to liaise with other functions within the organization to monitor and ensure that they are provided with effective and easy to use tools for uploading their documents to their respective Qafco Document Management system (DMS) modules in a systematic, efficient and effective way and jointly identify and resolve issues, identify and implement areas of improvement in coordination with other functions, Company I.T section and vendors. S/He shall contribute in preparation of annual budgets for ECM, DMS, Central Archive, etc.
All activities are carried out in compliance with QAFCO Occupational Health, Quality, Safety, Energy, Responsible care and Environment procedures.
Key Accountabilities:
To analyse the current state and document all gaps, issues, redundancies and end user’s needs. It should include input and perspective from multiple stakeholders within the organization. To design a robust architecture to meet the business requirements, fulfil any gaps and address issues.
To work on removal of dependence on papers and to make documents/records digital from the point of creation.
To work with end user’s and IT on automatic routing of documents for comments/approvals.
To continuously work on user-adoption and perform Audits periodically throughout the life of the ECM to continually evaluate and improve it.
To specify the set of systems required to support content for both Information Architecture (IA) and Business Process (BP).
To develop a technical architecture model that shows the integration points between different systems and provide solution(s) to fill those gaps and/or addresses the business requirements. To work with end users to identify simple and uniform user interface for routine works.
To liaise with IT teams to develop, test and roll out ECM/DMS and future improvements.
To identify, categorize and code documents, perform quality control checks as needed, maintain files, and file/retrieve documents from hard copy filing systems in central archive.
Electronic file indexing / archiving. (Ensure the orderly storage of documents / drawings in a controlled area with limited access and their expedient retrieval when requested).
To work with various project teams and their contractors to plan, monitor, control the creation and update of engineering drawings, documents, correspondences and generate regular reports on them during various stages of projects.
Coordinate and Verify digitization of Company’s documents / drawings and their transfer to storage media, DMS and archiving systems.
Routinely perform periodic performance and quality checks on the following:
Enterprise content and document management system requirements.
Existing and new drawings / documents,
Digitization of new and existing drawings/documents and
Documents being uploaded properly to various Document management system modules.
Continuously monitor access control rights, system login and logout, document creation and destruction, password changes etc. to improve security and reduce organizational risk.
Management of various contractors related to Enterprise content/document management and archiving.
Coordinate with various agencies (IT, OEMs etc.) for administration and to manage changes / updates / improvements / capacity upgrades / implementing best practices of various software / hardware related to ECM/DMS and Central Archive.
Participate in the selection process of new software / modules / packages and applications.
Prepare design basis /collect and prepare end user business requirements for development / improvement in ECM/DMS.
Liaise with I.T for programming activities and ensure that they have been achieved according to methodologies and procedures.
Coordinate with I.T and end users for testing of various programs developed to eliminate errors and ensure that they are in conformance with blueprints & specifications.
Desired Candidate Profile
Bachelor’s degree in engineering or information Technology or any relevant discipline.
Minimum of 5 years' experience in the relevant field, with at least 2 years’ experience of using EDMS (electronic document control systems), maintaining Archive facility and leading a document control team is required.
Relevant certification from IRMS (Information and Records Management Society) or ARMA (Association of Records managers and Administrators) or equivalent will be an added advantage.
Experience of Cimage, Fusion and SharePoint software.