§ Coordinate the recruitment process, including job postings, resume screening, scheduling interviews, and conducting background checks.§ Facilitate new employee onboarding, including orientation sessions, completion of paperwork, and introduction to company policies and procedures.§ Serve as a point of contact for employee inquiries and concerns, providing guidance and support as needed.§ Address employee relations issues and conduct investigations when necessary, ensuring compliance with company policies and legal regulations.§ Assist with performance management processes, including goal setting, performance evaluations, and performance improvement plans.§ Provide managers with guidance and resources to support effective performance management practices.§ Identify training needs and coordinate training programs to enhance employee skills and capabilities.§ Develop and implement employee development initiatives, including mentoring programs and career development plans.§ Maintain accurate and up-to-date employee records, including personnel files, HRIS data, and timekeeping records.§ Process HR-related paperwork, such as employment contracts, payroll changes, and benefits§ Ensure compliance with employment laws and regulations at the federal, state, and local levels.§ Stay informed about changes in HR-related laws and regulations and update policies and practices accordingly.§ Support employee engagement initiatives, including employee recognition programs, surveys, and feedback mechanisms.§ Organize company events and activities to promote team building and morale.§ Calculate employees' salaries, wages, bonuses, overtime, and deductions accurately. This involves considering relevant factors as per the UAE Labor Law.§ Maintaining accurate records of employee data, pay rates, salary information, and any changes to payroll details. These records are crucial for audits and compliance purposes.§ Facilitating the direct deposit / WPS of employee salary or organizing the distribution of salary /paychecks.§ Addressing any payroll-related inquiries or discrepancies from employees. This may involve working with HR and finance departments to resolve issues promptly.§ Generating and providing various reports related to payrolls.§ Processing payroll for new employees, which may include setting up their payroll information, and final settlement and necessary forms when employees leave the company.§ Coordinating employee benefits, such as health insurance, leave balances, other additions, and other deductions, and ensuring that these are accurately reflected in the system.§ Utilizing payroll software and technology to streamline and automate payroll processes, which helps reduce errors and increase efficiency.§ Staying updated with changes in payroll laws and regulations to ensure ongoing compliance with the UAE Labor Law.§ Assist with day-to-day operations of the HR functions and duties.§ Provide clerical and administrative support to the Human Resources Department§ Assist the team in sourcing employees by managing the vacancy post through websites or other site engines such as Indeed, and LinkedIn.§ Coordinate communication with candidates and schedule interviews.§ Preparing and issuing employment contracts to new employees, ensuring that he/she fully understands the content before the confirmation of the newly hired staff.§ Work with the HR Manager to Conduct an initial orientation for newly hired employees.§ Compile and update employee records (hard and soft copies and update employee’s records in HCM (Human Capital Management System)§ Process documentation and prepare reports relating to personnel activities (staffing, recruitment, training, grievances, performance evaluations)§ Deal with employee requests regarding human resources issues, rules, and regulations§ Process the payroll by providing relevant data (absences, gratuity, leaves, salary information/payslip,)§ Professionally manage employees’ complaints and grievance procedures within the organization§ Communicate with the PRO to ensure the smooth and timely processing of the employee visa.

1. RECEPTION MANAGER § Manage and organize the reception resources (Service Advisor, Cashier, computer system,) to ensure availability for customer requirements.§ Ensures that the reception area is well managed and operates smoothly for a high level of efficiency and customer satisfaction. Depute for Service Manager in his absence for continuity of workshop operations§ Supervise and assist the Service Advisors in preparing and giving quotations to the customers.§ Ensure effective personal and telephonic communication with customers regarding charges, approvals, and negotiations Ensure that all Job Cards, invoices, other supporting documents, and records are filed in the designated manner after invoicing.§ Confirming the job card is opened efficiently and accurately for quick and correct execution of the job and once the job is completed; raise necessary invoices to ensure timely delivery and collection of payment from customers following§ Follow-up (during service) to ensure timely delivery of the vehicle to customers, with jobs carried out completely§ Ensuring that Service Advisors are taking proper care of a customer who has returned to work or who has a complaint about the service rendered and that the same is properly recorded in the Customer Contact process (corrective & preventive actions - customer complaints).§ Establish a high level of Customer Satisfaction for customer retention and business development-BOOKING Carry out pre-booking of vehicles for service, to ensure proper workshop loading§ Assuring all issued spare parts are recorded on the appropriate service/repair order in the CRM.§ Ensure the vehicle is received efficiently and in a professional manner, to assure the customer that his vehicle is in safe hands§ Ensure proper delivery of the vehicle to the customer.2. SERVICE ADVISOR§ Evaluate and receive customer vehicles according to Royal Swiss Auto’s guidelines and procedures.§ Determine customer needs and encode those requirements into CRM.§ Consult and conclude the final agreement of the repairs required and obtain the customer’s signature on the order form.§ Clarify the scope of repair to the customer. Produce damage and repair calculations, and cost estimates using the company CRM.§ Consult the Reception Manager or Senior Service Advisor for support and advice for the correct diagnosis.§ Effectively follow up and oversee progress for each job order in the CRM to meet the agreed deadlines and check parts ordering status on a daily basis.§ Cross-check the original customer complaint in the pre-order form against the job card labour operation numbers to ensure agreed repairs are all concluded.§ Prepare the invoice, update the customer on the final payment, and prepare the vehicle for active vehicle handover.§ Inform time for delivery and collection; explain invoice details and advise on future repairs or maintenance needs.§ Contacts customer for days for service follow-up feedback§ Prepare reports to facilitate customer and management review. Highlight technical failures or those depicting performance indicators such as the number of vehicles received, downtime, and repairs carried out.§ The Service Advisor will be working closely with Customers, the reception manager, and the service team to ensure high customer satisfaction and optimum utilization of workshop premises.