Job PurposeThe Customer Experience Expert is responsible for ensuring customer satisfaction with the company products, services and experience and fostering long-term customer relationships.In addition, this role is responsible for implementing strategies based on customer needs to improve satisfaction and loyalty.Job DescriptionBespineers ConductAdhere to company policies and procedures, as well as applicable laws and regulations.Handle conflicts in a professional and constructive manner.Aim for high-quality work and continuously look for ways to improve.Maintain a positive and cooperative attitude, such as accepting feedback politely and remaining calm and professional when faced with challenges, to contribute to a more productive and pleasant work environment.Work as part of a team, be willing to help others, communicate effectively and be willing to adapt to reach team goalsAct as role models, demonstrating Bespin Motto, behaviors, and ethics that Bespin aspires to uphold.Customer ExperienceBuild and maintain strong relationships with customers by understanding their business objectives, challenges, needs and expectations to ensure their success and satisfaction.Develop and update customer satisfaction metrics and KPIs based on international standards and best practices.Enhance customer experience by analyzing the implemented processes that have direct impact on the customers and identifying their challenges and areas of improvement.Develop customer satisfaction surveys questionnaire to obtain their satisfaction level.Analyze the results of surveys and the defined metrics and KPIs and identify patterns and trends.Conduct root cause analysis to determine the reasons behind customer dissatisfaction and coordinate with various stakeholders to set the corrective actions.Engage with the customer via the various channels to address any inquiries or concerns.Handle customer complaints efficiently and collaborate with internal teams, such as support, product, or engineering, to ensure prompt and effective resolution of customer problems.Follow up with all concerned stakeholders the agreed upon corrective actions and solutions provided to the customer on a timely manner and ensure the successful closure.Continuously refine and optimize customer experience processes and methodologies to improve customer satisfaction and achieve business objectives.ReportingPrepare regular reports and presentations to communicate customer health and progress to internal stakeholders.Job SpecificationEducationBachelor s degree in business management, computer science or any related fieldProfessional CertificationsPublic cloud platforms (Preferred)Customer Success Association (CSA)Salesforce Certified Customer Success Manager (Preferred)Knowledge & ExperienceCloud and related products knowledgeData Analysis and ReportingCRM systems and PM toolsBusiness DevelopmentCustomer Facing Experience

Job PurposeThe Tech Talent Acquisition Specialist is responsible for identifying, attracting, and recruiting top-tier technology talent across Middle East (UAE, KSA, Egypt, Qatar) to meet the dynamic needs of the organisation while ensuring compliance with legal standards and best practices specific to the tech industry in each market.Job DescriptionSourcing ManagementStay informed about trends and innovations in tech recruitment and talent acquisition.Build and maintain a network of potential tech candidates for future job openings.In collaboration with People Director, work with hiring managers to understand tech job requirements and expectations.Use social media, internal resources, and other technical means to source tech candidates.Review resumes, conduct pre-screening interviews, and assess applicants to determine their suitability for tech roles.Identify potential tech candidates through various channels, including networking, social media, job fairs, and professional associations.Ensure recruitment processes are compliant with the specific country legal regulations and organizational policies.Utilize applicant tracking systems and other recruitment software to streamline the tech hiring process.In collaboration with HR Business Partner, provide regular updates and feedback to managers about tech candidates and sourcing processes.Leverage the use of recruitment platforms in Bespin Global.Leverage recruiting knowledge, recruitment results, and competitive market intelligence to support in driving strategies and influence key internal stakeholders on tech recruitment activities and programs.Candidate and Offer ManagementProvide tech candidates a pleasant journey through the entire hiring process.Provide tech applicants with all necessary information and support required through the hiring process.Foster long-term relationships with past tech applicants and potential tech candidates.Manage the tech job offer process in line with organizational policies and budget constraints, including creating offer letters, negotiating salary and benefits, and addressing candidate queries regarding the offer.Employer BrandingSupport in the Employer Branding Initiatives.Serve as a Brand Ambassador to expand our internal & external footprint to build the distinctively Bespin Global brand.Promote the company as an employer of choice to prospective tech hires.Collaborate with marketing and PR to develop a cohesive employer brand strategy.Collaborate and support the Talent Management Lead in designing and driving successful programs such as internship, experience programs, career fairs, etc.ComplianceComply with the company s Information Security Management System (ISMS) and ISO 27001 requirements, and actively participate in regular training and audits to ensure continuous alignment with the standardAdditional ResponsibilitiesJob SpecificationEducationBachelor's Degree in Business Administration, Human Resources, Information Technology, or any other related field.Professional CertificationsPreferred HR Professional Certifications (CIPD, SHRM, CHRP).ExperienceExcellent problem-solving, networking, and relationship-building skills.Effective negotiation and influencing skills.High level of discretion and ethical approach to recruitment.Proficiency in handling multiple tasks simultaneously in a fast-paced environment.Proven experience in tech recruitment or talent acquisition.Knowledge of labour legislation and employment market trends.Proficiency in using recruitment software and candidate databases.