Roles & Responsibilities
- Drive the growth online by escalating and actively eliminating the offline sales activities and onboarding clients on the online platform.
- Achieve the monthly and annual revenue targets by managing the growth drivers (active clients, basket size, and frequency).
- Conduct daily market visits to the clients as per journey plans to develop and maintain relationships, explain offerings in greater detail, get client orders, and bring in new accounts.
- By understanding the business needs, act as an advisor to help the client navigate through the available products and solutions on our marketplace.
- Constantly identify the clients’ changing business needs (opportunities), and match these with the best available solutions to maximize revenue and improve service standards.
- Maintain relationships with clients by providing support, information, and guidance; researching and recommending new opportunities; recommending bottom- and top-line improvements.
- Collaborate with the logistics and Operations teams with frequent follow ups to ensure customer orders are processed timely and accurately.
- Respond promptly to customer complaints and find quick, feasible solutions.
- Perform in-depth market and competitor research to identify, escalate and advise the stakeholders on the necessary product improvements or new products so as to remain current on industry trends, market activities, and ahead of the competitors.
- Achieve the collection target set by ensuring the clients in the portfolio are adhering to the established credit policies of the company.
- Achieve the margin target set per business category by correctly managing the offline requests.
- Any other responsibility that may be handed over by the management.