Maintain positive relationship with customers to facilitate successful collections.
Follow ups on the portfolios assigned.
Documents analysis and case study on the customer.
Contact customers and follow up for payments of clients.
Facilitate and negotiate discussions on payment plans and settlements with customers, and correspond via email to communicate readiness for settlement and closure, tailored to individual cases.
Maintain accurate and up-to-date records of all communications with customers on Beveron.
Prepare and submit reports on the status of the cases and collections.
Follow up on agreed payment plans to ensure timely collections.
Monitor own performance and works towards achieving the monthly targets.
Deep tracing on non-contactable and inactive cases in order to convert them into possible collection.
Update and maintain accurate customer and payment information in the accounting system.
