Application support:

· Investigate and analyze application-related incidents, identifying root causes and

· implementing effective solutions.

· Provide second-level (L2) Production support, responsible for diagnosing and resolving

· technical issues, providing support to end-users, and collaborating with cross-functional

· teams to enhance overall system efficiency.

· Provide a workaround fix and collaborate with application vendors for permanent

· resolution of the bugs.

· Batch Support (EOD & SOD)

· Troubleshooting techniques and problem-solving skills.

· Handling deployment activities in production environment.

· Follow up skills to get issues resolved and prepare effective support.

· Monitor the performance and availability of applications, identifying potential issues,

· make sure of effective alerting setup and problem reporting.

· Provide Support housekeeping activities.

· Knowledge in Incident Management and Change Release Life cycle.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience in a similar role, preferably in application support or a related

technical support in Banking.

Excellent communication and interpersonal skills.

Technical skills:

· Cortex

· Knowledge in VISA, Payment’s systems like (Credit, Debit).

· Knowledge in Application Support on Cortex Retail Credit Card System (Origination &

· Life cycle Maintenance).

· Knowledge in Banking Domains with E-Channels (like, 3D Secure, Mobile Payments).

· Strong knowledge in scripting.

· Knowledge in Oracle 12.

· Knowledge in IBM WebSphere.

· Knowledge in MS Windows and UNIX servers.