As an Outsourcing Associate , you will be responsible for managing client relationships,

resource delivery, and operational execution of assigned accounts. You will play a crucial

role in ensuring client satisfaction while optimizing operational efficiency and profitability.

Key Responsibilities

Client Management

• Serve as the primary point of contact for assigned clients, building and maintaining

strong professional relationships

• Develop a deep understanding of client requirements, business objectives, and

expectations

• Oversee service delivery to ensure alignment with client expectations and

contractual obligations

• Proactively identify and address client concerns, managing escalations and

resolving issues promptly

• Conduct regular client review meetings to discuss performance, gather feedback,

and identify opportunities for improvement

Resource Management

• Oversee the allocation of resources to projects based on skill requirements and

availability

• Monitor resource performance and provide feedback to ensure high-quality

deliverables

• Optimize resource utilization to maintain productivity and profitability

• Address resource-related issues and challenges in a timely manner

• Collaborate with practice teams to ensure availability of appropriately skilled

resources

Operational Management

• Track and monitor project deliverables to ensure timely completion and quality

standards

• Ensure compliance with Service Level Agreements (SLAs) and other contractual

commitments

• Maintain comprehensive documentation of processes, procedures, and client

requirements

• Generate and analyze performance metrics and reports to identify trends and

improvement areas

• Implement process improvements to enhance operational efficiency and service

quality

Financial Management

• Monitor account profit and loss (P&L) to ensure financial targets are met

• Manage the invoicing process and track collections to maintain healthy cash flow

• Control operational costs through effective resource planning and expense

management

• Track revenue realization against forecasts and implement corrective actions as

needed

Vendor Management

• Coordinate with third-party vendors when required for project delivery

• Monitor vendor performance against agreed service levels and contractual

obligations

• Participate in rate negotiations to ensure cost-effectiveness

• Ensure vendor compliance with organizational policies and client requirements