1. Strategy Formulation & Execution:

• Support the implementation of Strategy Management & the Balanced Scorecard throughout the Group.

• Establish key relationships with business lines and develop their strategy management processes.

• Assist departments in the development of strategy maps, objectives, KPIs, targets, and initiatives.

1. Strategy Mapping & Optimization:

• Analyze the effectiveness of the BSC process and provide recommendations for improvement.

• Support the optimization of Strategy Management & Balanced Scorecard.

• Conduct research on industry measurement standards, benchmarking, and best practices.

1. Stakeholder Engagement & Training:

• Support awareness training of BSC and the Group's Strategy through communication, trainings, briefings, etc.

• Establish and manage comprehensive KPIs that provide an effective view of performance throughout the organization.

• Monitor the KPIs to ensure their relevance and usefulness.

1. Performance Analysis & Reporting:

• Support the performance reporting and the preparation and facilitation of regular BSC performance reviews.

• Provide insight for quarterly BSC performance reviews, support the review process, and the review follow-up actions.

• Present the Dashboard to management and work on addressing gaps to ensure target scores are met.

1. Risk Management & Integration:

• Implement and optimize risk management processes integrated with strategy management throughout the organization.

• Support the integration of process and quality methods with BSC.

1. Initiative Management:

• Support the initiative management and prioritization processes.

• Support the execution and project/program management of the full strategy initiative portfolio.