FEEDS
Free job posting with access to all our channels? Mail us on navtej@myslate.co
Job Type
Work Type
Location
Experience
Job Overview:
The Local Service Unit (LSU) Sales Manager, PGSV will deliver the BU PGSV and HUB strategies at the country level, on behalf of the Service Business Unit. This role will directly report to Local Service Unit Manager and functionally to the Hub Marketing & Sales Manager.
This role will collaborate closely with the Hub Sales team, working together with Country Local Sales Manager (LSM) and the local Front-End Sales team and the market managers and sales teams of the Product and Systems BUs, and across Hitachi Energy. The LSU Sales Manager will be responsible for the dedicated Service Front End Sales team (if any) and shall coordinate the Marketing and Sales Teams under the Country Level Service units under the LSU Manager to ensure a one Hitachi Energy Service approach to our customers including collaboration with the Service Sales teams of HVDC Service sales team and Grid Automation Service Sales team.
The ideal candidate will have a strong background in Service Sales in an OEM with an extensive Installed Base (IB), ideally within the Electrical installations/Energy sector
The Sales Manager will ensure successful implementation of the service sales strategy for the assigned area, to profitably achieve qualitative and quantitative targets for life cycle management, service products and solutions. A significant focus will be on analysis of service market potential, with full focus on installed base (IB) penetration and ensuring customer relationship management.
The ideal candidate will have significant experience in managing and delivery of Service Sales, ideally with a multi-product mix. They will also have a proven track record of leading collaboration and innovation in a matrix organisation, with both external and internal stakeholder management, able to optimise the management of diverse teams whilst delivering results. They will be able to evidence leading a matrixed Service Sales team to exceed the sales targets through high performance in order to ensure high levels of customer satisfaction
Key Responsibilities:
Service Sales Strategy
Adopt, plan, and implement hub service sales strategy based on the Hub BU M&S and Service GPG strategies and targets related to the entire service portfolio (lifecycle management, service products and solutions, and IB penetration). Lead the sales teams in delivery and exceeding targets in terms of orders, GM%, response time and customer satisfaction for the full-Service portfolio. Responsible for accurate Sales order forecasting by use of SFDC and improving data quality.
Participates in negotiations of major contracts to secure service orders volume.
Identify and pursue new business opportunities and partnerships. Generating and identifying service sales leads by analyzing the IB potential. Work with the account managers to develop service focused account plans for the country. Work with Segment managers and channel managers to identify and pursue leads in the country. Responsible for the LSU Budgeting, sales and operations planning in coordination with the Hub M&S manager, the GPG Marketing managers and the Hub Controller.
Establish long-term customer relationships with key customers and decision-makers by working with the account managers, the Front-end Sales and the Product BU s M&S teams. Bring value to the customers by understanding the requirements, regulations, exhibiting our value proposition for service and ensure customer satisfaction issues are registered and responded to by the team. Collaborate with Business Units and account teams to position different service offerings, evaluate and share relevant information on installed base data, sales leads, customer s, competitor s solutions and marketing trends with the team.
Collaborate with internal and external stakeholders on delivery of Service Level Agreements (SLAs).
Develop pricing strategies in the country to maximize profitability in collaboration with Global M&S Pricing Manager BU Service and with the PSC s pricing managers. Conduct detailed market analysis to inform pricing decisions. Enable the Service sales team organization to deliver the growth of the business by being responsible to ensure training and increased capabilities are achieved. Support the team by participating in sales activities when needed.
Requirements:
Bachelor s degree in a relevant degree or equivalent experience.
Significant and demonstratable experience in Service Sales, including IB Management.
Strong customer relationship skills.
Proven understanding of Hitachi Energy systems and products
Experience working within the Energy sector
Strong analytical and strategic thinking abilities.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced, dynamic environment.
