- Oversee daily operations, ensuring smooth workflow and prompt service to enhance customer satisfaction.
- Train and mentor staff on best practices, menu knowledge, and customer service techniques to foster a high-performing team.
- Manage inventory and stock levels, conducting regular checks to minimize waste and ensure product availability.
- Collaborate with kitchen staff to ensure timely and accurate order preparation, maintaining high food quality standards.
- Implement and monitor health and safety regulations, ensuring compliance to create a safe environment for staff and guests.
- Assist in creating staff schedules, balancing labor costs with customer demand to optimize efficiency.
- Analyze sales data and customer feedback to identify trends and adapt service strategies for improved performance.
- Facilitate effective communication between front-of-house and back-of-house teams to streamline operations.
- Contribute to marketing efforts, promoting special events and menu items to attract new customers and retain loyal ones.
- Address customer inquiries and complaints efficiently, turning potentially negative experiences into positive ones.
