Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
0 - 1 years
- Answering customer calls and inquiries accurately.
- Providing correct information and guiding the caller to the appropriate procedure (whether it’s a request, complaint, inquiry, etc.).
- Transferring cases to the relevant departments if necessary.
- Recording caller notes and following up on inquiries when needed.
- Adhering to the authority’s policies, procedures, and workflows.
- Using professional and polite language in communication.
- Reporting frequent inquiries or common issues.
- Suggesting improvements or ideas to enhance service quality.