Job Type
Full-time
Work Type
On-Site
Location
Dubai, UAE
Experience
3 - 8 years
- Handle inbound and outbound calls efficiently and professionally, ensuring excellent customer service.
- Provide accurate and timely information to customers, resolving their inquiries and concerns.
- Maintain detailed and accurate records of customer interactions and transactions.
- Follow communication scripts and guidelines to ensure consistency and quality in customer interactions.
- Identify and escalate priority issues to appropriate channels for resolution.
- Upsell and cross-sell products and services to customers, maximizing sales opportunities.
- Meet individual and team targets for customer satisfaction, call quality, and sales.
- Stay updated on product knowledge and company policies to effectively address customer inquiries.
- Collaborate with team members and supervisors to improve overall call center performance.
- Ensure compliance with all call center and data protection regulations.