Job Type
Full-time
Work Type
On-Site
Location
Sharjah, UAE
Experience
1 - 3 years
- Utilize active listening skills to accurately assess customer needs and provide tailored solutions, enhancing the customer experience.
- Resolve customer complaints efficiently by identifying the root cause and providing effective solutions, thus improving retention rates.
- Collaborate with team members and other departments to streamline processes and enhance overall service delivery.
- Conduct follow-up calls to ensure customer issues are resolved and satisfaction is achieved, reinforcing a commitment to service.
- Meet or exceed performance metrics, including call handling time, customer satisfaction scores, and issue resolution rates.