As a Cashier, plays a critical role in providing excellent customer service and ensuring accurate and efficient transactions at the point of sale. The responsibilities include processing payments, handling customer inquiries, and maintaining a clean and organized checkout area. They must stay within the guidelines of company policy and procedures and comply with all the legal requirements within Qatar.
Authorities and Responsibilities
Consults with and seeks advice and counsel from the CCO In charge, or if necessary, from the Store Manager or Duty Manager.
Completing customer transactions at the checkouts by follows all company policies and procedures relating to customer check out.
Greet customers in a friendly and welcoming manner.
Giving the required level of service and helping customers wherever necessary, thereby maintaining high levels of customer satisfaction.
Upselling technique for the high value items.
Handling large amounts of cash on a daily basis.
Processing Span and credit card transactions.
Checking the opening float and ensuring transactions are completed accurately. The Cashier is accountable for any cash Shortages.
Scanning all items including products with a PLU and dealing with non-scanning items in line with company procedures.
Maintaining all matters relating to health and safety specific to his job.
Knowledge and implementation of all 'Standard Operating Procedures' relative to his/her duties.
Operates front-end scanning equipment and register, performs all related check out procedures including properly bagging the customers merchandise in a fast and efficient manner and placing merchandise in customer's cart.
Accountable and responsible for all funds including checks, cash, debit and credit slips and coupons. Maintains proper security measures effecting both the customer and staff, upholding cash drawer accounting procedures and avoiding excessive overages and shortages.
Ensure the cash register is balanced at the end of each shift.
Provide product information and recommendations to customers as needed.
Direct complex inquiries to the appropriate department or supervisor.
Address customer inquiries and resolve issues promptly and courteously.
Handle cash transactions with accuracy and integrity.
Follow security and loss prevention procedures.
Keep the checkout area clean, organized, and free of clutter.
Restock bags, terminal rolls, and other supplies as needed.
Performs other duties as directed by supervisor, including accepting responsibility for the cleanliness and condition of an aisle or product group as well as ordering and stocking merchandise for that area.
