Job Type
Full-time
Work Type
On-Site
Location
Cairo, Egypt
Experience
1 - 3 years
Role purpose:
Manage changes opened by E2E Service Change Management customers
Key accountabilities and decision ownership:
Be accountable for checking the level of quality of CRQs (documentation)
Support Change owners during the preparation of changes
Support the change owner to verify all impact of changes to the operated services within Vodafone
Ensure that all change requests are properly evaluated and authorised by the relevant parties
Recommend and execute improvement actions
Be accountable for process compliance within the scope of change management
Assign the CRQs to the proper pillar inside E2E Service Change Management organization
Core competencies, knowledge and experience:
Change Management
Service Management
DC network Services
Application Operations & Services
Must have technical / professional qualifications:
1-3 Years of Service Management relevant Experience
Change Management (ITIL)
Manage changes opened by E2E Service Change Management customers
Key accountabilities and decision ownership:
Be accountable for checking the level of quality of CRQs (documentation)
Support Change owners during the preparation of changes
Support the change owner to verify all impact of changes to the operated services within Vodafone
Ensure that all change requests are properly evaluated and authorised by the relevant parties
Recommend and execute improvement actions
Be accountable for process compliance within the scope of change management
Assign the CRQs to the proper pillar inside E2E Service Change Management organization
Core competencies, knowledge and experience:
Change Management
Service Management
DC network Services
Application Operations & Services
Must have technical / professional qualifications:
1-3 Years of Service Management relevant Experience
Change Management (ITIL)