Role purpose: Manage changes opened by E2E Service Change Management customers
Key accountabilities and decision ownership: Be accountable for checking the level of quality of CRQs (documentation) Support Change owners during the preparation of changes Support the change owner to verify all impact of changes to the operated services within Vodafone Ensure that all change requests are properly evaluated and authorised by the relevant parties Recommend and execute improvement actions Be accountable for process compliance within the scope of change management Assign the CRQs to the proper pillar inside E2E Service Change Management organization Core competencies, knowledge and experience: Change Management Service Management DC network Services Application Operations & Services
Must have technical / professional qualifications: 1-3 Years of Service Management relevant Experience Change Management (ITIL)
