Job responsibilities would include:

Key Responsibilities:

1. Passenger Check-In:

• Greet passengers in a friendly and professional manner.
• Verify travel documents, including identification, tickets, visas, and passports.
• Assist passengers with the check-in process, ensuring all required details are captured accurately.
• Issue boarding passes and baggage tags.
• Provide information on flight schedules, gate numbers, and any delays or changes.

1. Baggage Handling:

• Weigh and check-in passengers’ luggage in accordance with airline baggage policies.
• Ensure baggage is tagged correctly and sent to the appropriate flight.
• Advise passengers on baggage restrictions (weight limits, size, prohibited items, etc.).
• Handle special baggage, such as oversized items or fragile cargo.

1. Customer Service:

• Address passenger inquiries regarding flight details, seat assignments, baggage claims, or any other travel-related concerns.
• Handle any special requests, such as assistance for passengers with disabilities, unaccompanied minors, or elderly passengers.
• Remain calm and professional in handling upset or distressed passengers, offering solutions when necessary.

1. Flight and Gate Information:

• Announce and display flight details, including delays, gate changes, and boarding instructions.
• Direct passengers to their departure gates or lounges.

1. Security and Compliance:

• Ensure compliance with airline and airport security procedures, including verifying ID and travel documents.
• Report suspicious activity or any security concerns to appropriate authorities.
• Adhere to baggage handling and safety regulations.

1. Operational Support:

• Assist with boarding and deplaning procedures as required.
• Work with ground staff to coordinate passenger movement between check-in, security, and boarding.
• Maintain an organized and clean check-in area.

1. Other Duties:

• Support the check-in team with any other tasks as needed.
• Stay informed about airline policies, procedures, and current operational information.
• Complete any required paperwork, reports, or logs.

Skills and Qualifications:

• Education: High school diploma or equivalent. A degree in hospitality, tourism, or aviation is an advantage.
• Experience: Minimum experience of one year in the airline industry. Experience handling luggage, passenger queries, or working in a high-paced environment is preferred.