Continuously builds and shares knowledge to deliver expert service within own scope of work, drawing on expertise of others as needed, and shares knowledge.
Identifies and understands real needs and expectations of clients in a professional manner, and shares with relevant team members.
Responds to client complaints in a timely and effective manner and provides feedback on progress.
Keeps clients updated with relevant and accurate information and involves them in decisions that affects them.
Focuses on consistently delivering a positive client experience.
Completes tasks in accordance with set procedures and guidelines.
Takes care to perform all tasks precisely and accurately to minimise errors.
Identifies and reports non-compliance to relevant stakeholders, constructively.
Continuously evaluates quality of own work and provides feedback on progress.
Delivers on work outputs with high level of energy, focussed effort and pace.
Remains professional and focussed on attaining results despite obstacles and setbacks.
Builds positive working relationships with immediate colleagues.
Handles conflict calmly and contributes to find a way forward.
Demonstrates openness to diverse views and opinions.
Demonstrates empathy by trying to understand the feelings, needs, concerns and/or emotional state of others.
Identifies and utilises networks within own work environment.
Aligns individual behaviour to support and meet team goals.
Proactively and respectfully shares all relevant viewpoints with others and seeks their input.
Clarifies and understands own role and responsibilities within the team.
Recognises, appreciates and respects individual differences.
Actively participates and builds a positive team spirit.
Identifies and responds effectively and tactfully in a sensitive or difficult situation.
Confronts and defuses difficult situations/conflict in a non-judgemental manner.
Identifies and reacts appropriately to non-verbal cues Recognises and is aware of own biases and emotions and their effects on self and others.
Effectively manages own feelings, guards against inappropriate displays of emotions.
Listens attentively, considers and responds appropriately to the feelings and attitudes of others.
Remains focussed under pressure and perseveres despite setbacks and obstacles to fulfil work outputs
