We are looking for a Contact Centre Operator to respond to the requests directed to the Helpdesk. Monitor and control the daily operations of the building and to record any system anomalies via the CAFM (Computer Aided Facilities Management) fault recording system for remedial repair and planned preventive maintenance. You are expected to deliver client service by taking inbound calls, receiving email requests received in adherence to procedural, productivity and quality standards.

This is a great opportunity to join our team and provide world class customer service in one of our airport contracts. You will be working part of a large and diverse team where you will constantly interact with customers in a collaborative and fun working environment.

This role will be based in Abu Dhabi airport.

Key Accountabilities

• Attend to calls and requests directed through the switchboard, radio system and/or email (24 hours / 7 days per week) relating to the properties.
• Answer calls within the agreed KPI (Key Performance Indicator) and to priorities calls in accordance with procedure.
• Fast and efficient handling of queries with clients.
• Record tenant/Client and system fault requests on the CAFM system accurately.
• Assign, generate and schedule job cards for technicians and building managers.
• Communication with site management and staff relating to calls/emails received.
• Follow-up with clients/tenants and technicians re job cards issued.
• Ensure that a high level of service is maintained (internal and external).
• Ensuring that the work request is completed in CAFM system