Purpose of the Role: To lead the Credit Control team in improving invoice quality, managing debts effectively, and ensuring timely cash collection, while maintaining high customer satisfaction.

Key Responsibilities:

1. Credit & Debt Management:

• Assess customer creditworthiness and manage credit risk.
• Ensure timely collection of outstanding payments.
• Handle customer account and system reconciliations.
• Approve bad debt write-offs and recommend credit holds when necessary.
• Coordinate with external debt collection agencies.

2. Invoice & Query Handling:

• Resolve invoice queries quickly and professionally.
• Approve credit notes and process customer claims promptly.
• Track and analyze recurring issues to prevent future errors.

3. Administration & Reporting:

• Ensure timely and accurate invoicing.
• Regularly review customer ledgers and clean up old outstanding balances.
• Generate weekly/monthly reports on collections and aging.
• Set and track team targets in coordination with Finance.

4. People Management:

• Lead, coach, and develop the Credit Control team.
• Conduct performance reviews and support succession planning.
• Promote open communication, staff engagement, and recognition.

5. Process Improvement:

• Collaborate with sales and admin teams to optimize billing and collection processes.
• Identify risks, improve systems, and implement best practices.

6. Health & Safety:

• Ensure team compliance with company health and safety standards.
• Promote a safe and healthy work environment.

7. Projects & Cross-functional Work:

• Lead internal credit control projects and support wider business initiatives.
• Participate in divisional workgroups to improve processes.

Qualifications & Experience:

• Bachelor’s degree (mandatory); Credit Control certification preferred.
• 5+ years of experience in credit control, preferably in the transport/logistics sector.
• Strong communication skills and financial knowledge.
• Familiarity with local tax/fiscal regulations and systems.
• Project management skills are a plus.