Ali & Sons Holding is a diversified conglomerate established in 1979 and has a strong presence in the automotive, oil & gas, construction, property management, manufacturing, and marine engineering.

Purpose: To play a crucial role in maintaining and enhancing customer relationships within our prestigious brand's aftersales division. Primarily responsible for managing customer interactions through various channels, with a significant focus on outbound & inbound calls and maintaining the correct customer details in our CRM System to ensure customer satisfaction and retention.

Job Responsibilities:

• Initiate outbound calls to existing customers for service appointment follow-ups, feedback collection, and ensuring satisfaction with Porsche aftersales services.
• Respond promptly to inbound inquiries regarding service schedules, vehicle maintenance, and service-related queries.
• Maintain accurate customer records in the CRM system, documenting interactions, feedback, and service history details.
• Update customer contact information regularly to facilitate effective communication.
• Collaborate closely with the service team to schedule appointments and ensure seamless service delivery.
• Address customer concerns promptly and escalate complex issues to relevant departments for resolution.
• Analyze data to identify trends, improvement opportunities, and resource needs.
• Provide external connections for staff and handle internal queries via the switchboard.
• Occasionally fill in for principal clerical staff as needed.