Customer Care Quality Lead Dubai UAE
WOW Jobs
- Previous experience of atleast 5years in a call center environment and at least 3 years of experience as quality lead/analyst.
- Knowledge of quality assurance processes, metrics, and best practices in customer service.
- Strong communication skills are required to provide feedback, coaching, and training to call center agents and management.
- Experience with quality monitoring tools and systems to evaluate call quality and adherence to standards.
- Work effectively with call center teams, supervisors, and managers to implement quality initiatives and drive performance.
- Develop and deliver training programs to enhance agent skills and improve overall quality performance.
- Maintain a customer-centric approach, ensuring that quality efforts align with enhancing customer satisfaction and loyalty.
- Proficient in using Excel and PowerPoint.
