• Have in-depth knowledge about the company’s products and services

• Follow communication procedures and guidelines according to the company policy, when handling different topics.

• Handle customer complaints (through phone or emails), provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

• Make relevant notes from customer interactions

• Report on customer feedback and keep records of all conversations in the company database in a comprehensible way.

• Provide information on the FAST FIT EMS products or services and generate interest in the offers.

• Boost customer loyalty by offering a proper experience over the phone/email.

• Build sustainable relationships and engage customers by taking the extra mile

• Strong phone contact handling skills and active listening.

• Customer orientation and ability to adapt/respond to different types of character.

• Excellent communication and presentation skills verbally and in written.

• Trainers schedule daily checkups to assure all customers receive the expected quality of service.

• Solve efficiently the job-related tasks assigned by the trainers and others fellow staff.

• Leads process supervision to assure efficiency and promptitude in contacting customers (1st call and regular follow up routine)

• Ability to multi-task, priorities, and manage time effectively.

• Complete effectively the daily, weekly and monthly tasks attached to this job’s description.

Requirements:

• Saudi nationality- Female

• Marital Status - Single

• Bachelor's degree in Exercise Science or related field.

• Fluency in English and Arabic languages.

• Strong communication and interpersonal skills.

• Ability to motivate and inspire clients.

• Passion for health, fitness, and helping others.

• Ability to work flexible hours, including evenings and weekends.

Benefits:

• Salaries and benefits

• Comprehensive Health Coverage

• Exceptional Work Environment

• Specialized Training

• Career Growth Opportunities

• Annual Vacation

• Travel benefits