About Role:

We are looking for a proactive and adaptable CX Consultant to join our team. This role requires a customer-first mindset with the ability to handle the dynamic nature of logistics and shipping. The ideal candidate should have hands-on experience in an office-based environment, using tools like Outlook and Teams, and Handle and resolve customer queries efficiently via email, phone calls, and chat, ensuring timely and effective solutions to maintain customer satisfaction.

Mandatory : UAE National family book.

Experience: Min of 1-2 years of min, experience in shipping & logistics industry.

Key roles and responsibilities

• Understanding of external factors impacting Customer’s supply Chain & understand their sense of urgency, service needs, drivers and desires.
• Ability to align with customer expectations upfront & to be able to respond with suggested solutions
• Be the primary point of contact for own customers and ensure smooth execution of the end-to-end shipment lifecycle, including the inland delivery, by working closely with the customer as well as internal stakeholders.
• Proactively track shipments and notify customers of relevant deviations from the transport plan (ocean and inland), including potential solutions or alternatives.
• Be fully responsible for customer satisfaction across Maersk product offering (own customers).
• Willingness to go the extra mile towards the customers & with focus on providing solutions.
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Support our business success through deep understanding of our customer’s needs and implementation of customer solutions against their bundled offering.
• Proactively monitor the performance of the solution utilizing metrics and other Key Performance Indicators

We are looking for candidates with the below skillset:

• Technical Skills:MS Excel – Intermediary
  Should have worked on Outlook, Teams and other MS – OFFICE tools
  
• Soft Skills:Customer first mindset
  Adaptability, Relationship building
  Result Orientation
  Stakeholder Management
  Problem Solving and Ownership Mindset
  
• Consultative Skills:E2E business acumen
  Identify opportunities/pain points and suggest solutions