We are seeking a highly experienced and motivated Customer Relationship Manager to join our team.

The ideal candidate will have over 5 years of managerial experience in real estate development, with a

strong ability to handle sales, operations, and post-sale teams. The CRM will be responsible for managing

and nurturing client relationships, ensuring customer satisfaction, and driving continuous improvement in our customer service processes.

Key Responsibilities:

• Develop and maintain strong relationships with key clients in the real estate development sector.

• Oversee and manage sales, operations, handover and post-sale teams to ensure seamless service

delivery and customer satisfaction.

• Act as the main point of contact for clients, addressing their needs and resolving issues promptly

and effectively.

• Collaborate with internal teams to ensure customer feedback is integrated into product and

service improvements.

• Lead customer service initiatives and training programs to enhance team performance.

• Monitor and analyze customer service metrics to identify trends and areas for improvement.

• Prepare and present regular reports on customer satisfaction, team performance, and service

delivery.

• Ensure compliance with industry standards and regulations in all customer interactions and

processes.

• Develop and implement strategies to enhance customer loyalty and retention.

• Manage customer inquiries and complaints through various channels, ensuring timely and

satisfactory resolutions.