Key Responsibilities:
- Handle inbound and outbound calls, messages, and emails related to service inquiries and bookings.
- Assist customers in scheduling nurse visits, doctor housecalls, or other homecare services.
- Provide detailed information about services, pricing, and procedures.
- Coordinate with medical staff, dispatch teams, and operations to ensure timely service delivery.
- Follow up with clients to confirm appointments and gather feedback.
- Resolve customer complaints professionally and escalate issues when needed.
- Maintain accurate records of all interactions using CRM software or internal systems.
- Ensure customer satisfaction and promote client retention.
Requirements:
- Bachelor’s degree in Business Administration, Communications, or related field.
- Proven experience in a customer service or call center role (preferably in healthcare or service industry).
- Strong verbal and written communication skills.
- Fluency in English; knowledge of Arabic or other languages is a plus.
- Ability to multitask and remain calm under pressure.
- Proficient in MS Office and CRM tools.
- Positive attitude and a customer-first mindset.
Preferred Skills:
- Experience in the healthcare/homecare industry is a strong advantage.
- Knowledge of scheduling software or health service systems.
- Familiarity with Dubai geography and client service expectations.
Language Preferred - Arabic
Benefits:
- Competitive salary
- Medical insurance
- Employment visa
- Annual leave as per UAE labor law
- Growth opportunities within the company
