- Act as the first point of contact for customer inquiries, providing timely and accurate information to enhance customer satisfaction.
- Manage customer complaints with empathy and professionalism, ensuring swift resolution while maintaining a positive company image.
- Utilize CRM software to track interactions, manage customer accounts, and provide personalized service based on customer history.
- Conduct follow-up calls or emails to ensure customer issues are resolved and to gather feedback for continuous improvement.
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