Job Type
Full-time
Work Type
On-Site
Location
Abu Dhabi, UAE
Experience
1 - 2 years
- Respond to patient and customer inquiries via phone, email, chat, or in-person, ensuring timely and accurate resolution.
- Handle appointment scheduling, prescription requests, billing queries, and medical record coordination.
- Maintain up-to-date knowledge of healthcare services, insurance processes, and patient confidentiality standards (HIPAA or applicable local regulations).
- Record and document customer interactions and issues in CRM systems.
- Escalate complex or unresolved cases to relevant departments or supervisors.
- Provide feedback on customer pain points and suggest service improvements.
- Assist with onboarding new patients and provide guidance on navigating healthcare systems or platforms.