- Act as the primary point of contact for customers, addressing inquiries with a personalized touch to ensure a positive experience.
- Resolve complex issues by collaborating with cross-functional teams, demonstrating problem-solving skills and a proactive approach.
- Handle feedback and complaints with empathy, using insights to improve service delivery and enhance customer retention.
- Conduct regular follow-ups post-resolution to ensure customer satisfaction and foster long-term relationships.
- Stay updated on company policies and industry trends to provide accurate information and maintain compliance.
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