Oversee the day to day supervision of the Customer Service Executives ensuring objectives are met and the team are operating to an effective level
Maintain and develop existing customers to optimize quality of service, business growth, and customer satisfaction.
Liaise directly with larger clients to ensure orders are delivered on time and in full to develop relationships and improve customer service & sales.
Responsible for handling Request for Quotations (RFQs) within the time allocated including receiving, creating and distributing the quote to the client.
Responsible for handling technical and provision quotations whilst liaising with internal procurement to ensure products are competitive and at the quality required for the client.
Ensure each quotation sent to a client is followed up within the agreed time frame to build on customer service activities and convert the quotation to an order.
Use customer and prospect contact activity tools and systems, and update relevant information held in these systems.
Ensure all bonded paperwork is endorsed by the vessel and submitted to the bond vendor in the required timeframe.
Supervise the team members to ensure they are clear on their daily priorities.
Work with the Commercial Manager to analyze sales data to identify areas of personal and team improvements.
