Job Type
Full-time
Work Type
On-Site
Location
Doha, Qatar
Experience
5 - 8 years
- Oversee the day to day supervision of the Customer Service Executives ensuring objectives are met and the team are operating to an effective level
- Maintain and develop existing customers to optimize quality of service, business growth, and customer satisfaction.
- Liaise directly with larger clients to ensure orders are delivered on time and in full to develop relationships and improve customer service & sales.
- Responsible for handling Request for Quotations (RFQs) within the time allocated including receiving, creating and distributing the quote to the client.
- Responsible for handling technical and provision quotations whilst liaising with internal procurement to ensure products are competitive and at the quality required for the client.
- Ensure each quotation sent to a client is followed up within the agreed time frame to build on customer service activities and convert the quotation to an order.
- Use customer and prospect contact activity tools and systems, and update relevant information held in these systems.
- Ensure all bonded paperwork is endorsed by the vessel and submitted to the bond vendor in the required timeframe.
- Supervise the team members to ensure they are clear on their daily priorities.
- Work with the Commercial Manager to analyze sales data to identify areas of personal and team improvements.