Job Description:
As a Customer Services Officer at Al Ramoos General Trading LLC, you will play a crucial role in ensuring excellent customer satisfaction and enhancing the company's reputation through your interactions with clients. Your responsibilities will include:
- Customer Relationship Management:Interacting with customers via telephone, email, and in-person to provide information about products and services.
Handling inquiries, resolving complaints, and ensuring prompt resolution of customer issues.
Building strong relationships with customers to foster loyalty and repeat business.
- Order Processing and Sales Support:Processing customer orders accurately and efficiently.
Providing sales support by assisting customers in product selection and offering solutions that meet their needs.
- Documentation and Administration:Maintaining accurate records of customer interactions and transactions.
Handling administrative tasks related to customer accounts, such as updating information and preparing reports.
- Communication and Coordination:Liaising with other departments to ensure timely delivery of products and services to customers.
Communicating effectively with suppliers and logistics partners to track orders and resolve shipment issues.
- Achieving Sales Targets:Working towards achieving sales targets and KPIs set by the company.
Upselling and cross-selling products to maximize revenue and commission earnings.
Requirements:
- Proven experience as a Customer Service Officer or similar role, preferably in the trading or retail industry.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and a customer-focused approach.
- Ability to work independently and as part of a team in a fast-paced environment.
- Proficiency in using CRM software and MS Office applications.
- Fluency in English (additional languages may be advantageous).
Benefits:
- Competitive salary (AED 5000-6000 per month) with additional commission opportunities.
- Opportunities for career growth and development within the company.
- Health insurance and other benefits as per company policy.
